Experienced Remote Customer Support Specialist - Marketplace Department - Delivering Exceptional Customer Experiences through Empathy and Solutions

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in our industry, dedicated to providing top-notch customer experiences through our innovative marketplace platform. As we continue to grow and expand our reach, we're seeking a highly skilled and passionate Remote Customer Support Specialist to join our Marketplace Department. This is a fully remote position, and we're looking for candidates who reside in Texas, Arizona, or Nevada. If you're a customer-centric individual with a passion for delivering exceptional support and resolving issues with ease, we want to hear from you.

Job Overview

As a Remote Customer Support Specialist - Marketplace Department at blithequark, you will be the primary point of contact for all customer inquiries and issues related to our internet marketplace customer service via email. You will act as a liaison to our Processing Department team, ensuring seamless communication and resolution of customer concerns. Your primary goal will be to provide empathetic support, resolve issues on the first attempt, and present blithequark in a positive light at all times.

Key Responsibilities

• Handle incoming customer service-related inquiries from various marketplace channels via email, assisting customers with order changes, status updates, cancellations, and more.
• Demonstrate empathy and understanding in resolving customer concerns, providing solutions that benefit both the customer and blithequark.
• Prevent customer returns and ensure customer retention through reasonable negotiations and proactive communication.
• Contact customers via phone when possible to resolve inquiries and issues in a timely manner.
• Partner with management on escalated customer and product issues, identifying trends and communicating them to management in measurable terms.
• Provide proactive, consistent follow-up to all customer inquiries via phone or email, responding to every customer email upon receipt.
• Document a complete summary of customer inquiries, actions taken, and expectations set forth on the respective order.
• Maintain high standards of quality service, demonstrating improvements when necessary, as determined by our QA team and management.

Requirements and Qualifications

To be successful in this role, you'll need to possess a minimum of 1 year of customer service, administrative, or retail background, with call center experience being a plus. You should have excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.

Essential Skills and Competencies

• Computer literacy, with the ability to navigate through programs and windows.
• Excellent typing and data entry skills.
• Ability to multi-task, such as talking on the phone and typing notes simultaneously.
• Effective problem-solving skills, with a low error rate as an email specialist.
• Ability to meet minimum required interactions of 80+ per day.
• Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Remote Customer Support Specialist, you'll have access to ongoing training and coaching, with opportunities to develop your skills and advance your career within the company. You'll be part of a dynamic and supportive team, with a culture that encourages collaboration, innovation, and creativity.

Work Environment and Company Culture

Our company culture is built on the principles of empathy, integrity, and customer-centricity. We believe in fostering a positive and inclusive work environment, where every team member feels valued, respected, and empowered to make a difference. As a remote team member, you'll be part of a virtual community that's connected, supportive, and passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits that include:

• Opportunities for career growth and professional development.
• Comprehensive training and coaching programs.
• Flexible working hours and remote work arrangements.
• Access to cutting-edge technology and tools.
• A dynamic and supportive team environment.

Internet Connectivity Guidelines

As a condition of employment, you'll need to provide and maintain a high-speed internet connection that meets our requirements. This includes:

• Maintaining a dedicated business-class internet connection.
• Using a cable connection with high-speed business-class internet.
• Requesting a dynamic modem for cable, if available.
• Ensuring speeds of at least 15 MBS down/5 MBS up.
• Providing a cable modem or DSL router, with the cable modem set up in bridge mode and the DSL router firewall disabled.
• Disabling Wi-Fi, firewall, and ALG from the dedicated business-class internet connection.

Equipment and Support

We'll provide you with the necessary equipment to perform your job, including:

• Modem.
• Wyse terminal (computer).
• Monitor.
• Phone and headset.
• Other miscellaneous equipment.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support and resolving issues with ease, we encourage you to apply for this exciting opportunity. As a Remote Customer Support Specialist - Marketplace Department at blithequark, you'll be part of a dynamic team that's dedicated to providing top-notch customer experiences. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of the blithequark family!