Experienced Bi-Lingual Food Manufacturing Customer Service Coordinator – Ensuring Seamless Delivery and Exceptional Customer Experience

Introduction to blithequark

At blithequark, we pride ourselves on being a leading brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. With a strong leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, we are poised for continued growth and expansion. Our company was founded in 1973 upon the four core values of Family, Quality, Integrity, and Authenticity, which continue to provide the foundation for our success and guide how we work. We are committed to hiring future teammates who embody these values and are innovative, resourceful, determined, and catalysts of change.

About the Role

We are seeking an experienced and bi-lingual Food Manufacturing Customer Service Coordinator to join our team. As a dedicated and family-owned company, we offer a rewarding environment in which to thrive and grow your career. The successful candidate will be responsible for working with customers and carriers to ensure the proper delivery of products and addressing any questions or concerns from customers, vendors, and consumers. This role requires attention to detail, excellent problem-solving skills, and the ability to collaborate with different departments to ensure customer satisfaction.

Key Responsibilities

• Processing Orders and Order Revisions: Managing and processing customer orders accurately and in a timely manner, coordinating with cross-functional teams to ensure customer requirements are met.
• Daily Customer Interactions: Resolving inquiries around orders and product availability, addressing customer concerns via phone, email, or chat, and providing information about products, services, and company policies.
• Handling Complaints: Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Working with the logistics team to ensure the timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintaining detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinating with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Working with various departments, such as production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

• Bi-Lingual (Spanish) Required: The ability to communicate fluently in both English and Spanish is essential for this role.
• Food Manufacturing Experience: A background in food manufacturing is required, with a strong understanding of the industry and its regulations.
• Bachelor's Degree: A bachelor's degree in a relevant field, such as business, logistics, or customer service, is required.
• Customer Service Experience: At least 5 years of customer service experience, with a focus on providing exceptional customer experiences and resolving complex issues.
• Account Management Experience: Experience as a customer account manager, with a proven track record of building strong relationships with customers and driving sales growth.

Preferred Qualifications

• Experience with PO's and Invoicing: Experience with purchase orders and invoicing, with a strong understanding of the financial aspects of customer service.
• Proficiency in Excel, ERP's, and Complaints Platform: Proficiency in Microsoft Excel, enterprise resource planning (ERP) systems, and complaints platforms, with a preference for experience with D365.
• Experience with B2B or B2B & B2C Clients: Experience working with business-to-business (B2B) or business-to-business and business-to-consumer (B2B & B2C) clients, with a strong understanding of the unique needs and challenges of these client groups.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will work closely with experienced professionals who are passionate about delivering exceptional customer experiences, and you will have access to training and development programs to help you achieve your career goals.

Work Environment and Company Culture

Our company culture is built on the values of Family, Quality, Integrity, and Authenticity. We believe in creating a work environment that is supportive, inclusive, and respectful, where everyone has the opportunity to thrive and grow. We offer a range of benefits, including competitive pay, comprehensive health insurance, and a generous retirement plan. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in our community.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $50,000 - $70,000 per year, depending on experience. Our benefits package includes comprehensive health insurance, a generous retirement plan, and paid time off. We also offer a range of perks, including flexible working hours, a casual dress code, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a bi-lingual Food Manufacturing Customer Service Coordinator at blithequark, you will have the opportunity to work with a talented team of professionals who are dedicated to making a positive impact in our community. You will be part of a company that values its employees and is committed to their growth and development. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!