**Part Time - Outlet Customer Service Associate - Flexible Westchester, FL (blithequark Outlet) 3569**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team as a Part Time - Outlet Customer Service Associate at blithequark Outlet in Westchester, FL. As a key member of our team, you will play a vital role in providing top-notch customer service, ensuring a seamless shopping experience for our customers, and contributing to the success of our store. **About blithequark Outlet** blithequark Outlet is a leading retailer of home improvement products, offering a wide range of products and services to meet the needs of our customers. Our team is dedicated to providing exceptional customer service, ensuring that every customer leaves our store satisfied and eager to return. We are committed to creating a positive and inclusive work environment, where our employees can grow and develop their skills. **Responsibilities** As a Part Time - Outlet Customer Service Associate, you will be responsible for: * Providing SMART customer service at all times through the daily execution of blithequark Outlet's customer service standards * Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs * Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writing customer contracts and invoices for equipment rental * Cross-functionally training in other areas of the Outlet to help deliver the best customer service * Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * In-stock: using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocks merchandise by looking for empty areas on shelves and replenishing supplies * Preparing merchandise in department of responsibility based on customer requirements/specifications * Clean and Safe Stores: monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm * Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection * Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions * Assisting Pro customers to find product by walking the customer to the correct aisle and bay * Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience * Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs * Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed * Completing freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders * Processes returns to the Distribution Centers and appropriately disposes/returns items * Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns * Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance **Essential Qualifications** * High school diploma or equivalent required * 1-2 years of customer service experience in a retail environment * Ability to work in a fast-paced environment with multiple priorities * Excellent communication and interpersonal skills * Ability to lift up to 50 pounds and stand for long periods of time * Availability to work a variety of shifts, including weekends and holidays **Preferred Qualifications** * Previous experience in a home improvement store or related industry * Knowledge of home improvement products and services * Ability to operate a pallet jack and other equipment * Basic math skills and ability to handle cash and operate a point-of-sale terminal * Ability to work independently and as part of a team **Skills and Competencies** * Excellent customer service skills * Ability to work in a fast-paced environment with multiple priorities * Strong communication and interpersonal skills * Ability to lift up to 50 pounds and stand for long periods of time * Basic math skills and ability to handle cash and operate a point-of-sale terminal * Ability to operate a pallet jack and other equipment * Knowledge of home improvement products and services * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At blithequark Outlet, we are committed to providing our employees with opportunities for growth and development. As a Part Time - Outlet Customer Service Associate, you will have the opportunity to: * Develop your customer service skills and knowledge of home improvement products and services * Work with a diverse team of employees and learn from their experiences and expertise * Participate in training programs and workshops to improve your skills and knowledge * Take on additional responsibilities and contribute to the success of the store * Pursue opportunities for advancement within the company **Work Environment and Company Culture** blithequark Outlet is committed to creating a positive and inclusive work environment. Our team is dedicated to providing exceptional customer service, ensuring that every customer leaves our store satisfied and eager to return. We are committed to: * Providing a safe and secure work environment * Encouraging open communication and collaboration among employees * Recognizing and rewarding employee achievements and contributions * Providing opportunities for growth and development * Supporting diversity and inclusion in the workplace **Compensation, Perks, and Benefits** As a Part Time - Outlet Customer Service Associate at blithequark Outlet, you will receive: * Competitive hourly rate * Opportunities for advancement and career growth * Comprehensive training and development programs * Recognition and rewards for outstanding performance * Discounts on blithequark Outlet products and services * Access to employee benefits, including health insurance and retirement plans **Conclusion** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team as a Part Time - Outlet Customer Service Associate at blithequark Outlet in Westchester, FL. As a key member of our team, you will play a vital role in providing top-notch customer service, ensuring a seamless shopping experience for our customers, and contributing to the success of our store. Apply today to join our team and start your career with blithequark Outlet! Apply for this job