**Director of Strategy - Customer Experience at blithequark**

Are you a strategic leader with a passion for driving business growth and enhancing customer experiences? Do you have a proven track record of developing and implementing successful strategies that drive results? If so, we invite you to join blithequark as our Director of Strategy - Customer Experience. **About blithequark** blithequark is a leading organization that is revolutionizing the way businesses operate and interact with their customers. Our mission is to provide exceptional customer experiences that drive loyalty, retention, and growth. We are committed to innovation, collaboration, and excellence, and we are seeking a talented and experienced leader to join our team. **Job Summary** As the Director of Strategy - Customer Experience, you will be responsible for leading our strategy team and driving business growth through the development and implementation of customer-centric strategies. You will work closely with senior leadership to identify areas of key organizational focus and lead multiple project teams to address those opportunities. You will also be responsible for developing deep relationships with blithequark leadership and representing the business externally to potential partners, vendors, or investment targets. **Key Responsibilities** * Partner with others across blithequark to ensure operational areas are considered in project plans. * Coordinate responsibilities of Operations Managers and Analysts. Support and partner with the Operations Strategy Team in developing, staffing, piloting, and implementing process improvements within the stores. * Responsible for the overall project work flow and roll-out schedule in regard to operational area. * Measure impact of changes and new projects on operational area. * Remain up-to-date on operational area of expertise to meet requests for improvement and practice continuous process improvement. * Partner with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise. * Use expertise in strategic thinking and process design to drive successful improvements in operational area; work toward quick implementation and quick return on investment. * Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered by Operations Analysts and ensure needs of projects are met. * Selects, develops, and motivates assigned staff. **Direct Manager/Direct Reports** * Direct and indirect reports typically include 5 professionals and 14 support associates. * Typically requires interpersonal skills for dealing with sensitive or controversial situations. * Typically faces situations that have a variety of interpretations and require careful evaluation. * Typically considers new approaches within general policies and short-term goals when solving problems. * Typically expected to provide infrequent status reports to management only as appropriate. **Travel Requirements** * Typically requires overnight travel less than 10% of the time. **Physical Requirements** * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. **Working Conditions** * Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors. * Under regular pressure to meet deadlines, quotas, and/or must frequently deal with difficult issues related to people or situations. **Minimum Qualifications** * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. **Preferred Qualifications** * 10+ years of prior experience in strategy consulting, corporate strategy, or other strategic role * Experience in the application of research findings to the retail environment * History of promotion/advancement * Advanced degree preferred; MBA preferred **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education** * No additional education **Minimum Years of Work Experience** * 8 **Preferred Years of Work Experience** * No additional years of experience **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Proven financial analysis and business acumen. * Strong understanding of Operations and area of expertise. * Able to easily influence others. * Strong analytical and problem-solving skills. * Excellent skills in communication and leveraging partnerships to benefit project objectives. * Proven track record in management and leadership skills. * Typically requires overnight travel 5% to 20% of the time. **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support **How to Apply** If you are a motivated and experienced leader who is passionate about driving business growth and enhancing customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job