**Experienced Customer Service Representative – Pet Industry E-commerce Leader**

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we may have the purr-fect opportunity for you! blithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative at blithequark, you'll have the unique opportunity to engage with pet parents and their furry friends every day, helping them find the perfect products and solutions for their pets. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the chance to grow and develop your skills in a supportive and inclusive environment. **What You'll Do** As a Customer Service Representative at blithequark, you'll be responsible for: * Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To work as a Customer Service Representative at blithequark, you'll need: * A work area that's large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience. * A work area that's acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement. * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * A phone line is not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: + A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls. **Why blithequark Customer Service?** It's not just about us. It's also about what you get. That's why in blithequark Customer Service, you're empowered to become your best. * **YOU BELONG**: blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It's what makes them unique. Likewise, blithequarkians are empowered to bring their perspectives to deliver on our mission! * **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location. * **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * **YOU WILL GET SUPPORT**: When you join blithequark Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate blithequarkians who are making an impact each day. **Equal Opportunity Employer** blithequark is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access blithequark's Customer Privacy Policy, please click here. To access blithequark's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job