**Senior Manager, Customer and Performance Data Solutions – Drive Data-Driven Decision Making at blithequark**

Are you a seasoned leader with a passion for data management and analytics? Do you have a proven track record of driving innovation and excellence in data-driven solutions? If so, we invite you to join our Marketing Intelligence team at blithequark as the Senior Manager of Customer & Performance Data Solutions. In this pivotal role, you will lead a dedicated team of data engineers and QA specialists, guiding them to collect, integrate, and analyze marketing data to provide actionable insights and enhance our Marketing capabilities. **About blithequark** blithequark is a leading organization that values innovation, excellence, and customer satisfaction. Our Marketing Intelligence team plays a critical role in leveraging data to drive business growth and enhance our Marketing capabilities. We are committed to fostering a collaborative and high-performance culture, where our team members can thrive and grow. As a Senior Manager of Customer & Performance Data Solutions, you will be part of a dynamic team that is passionate about data-driven decision making and committed to delivering exceptional results. **Key Responsibilities** As the Senior Manager of Customer & Performance Data Solutions, you will be responsible for leading and mentoring a team of data engineers and QA specialists. Your key responsibilities will include: * **Leadership & Management**: Lead and mentor a team of data engineers and QA specialists, overseeing the day-to-day operations of the data solutions team to ensure alignment with organizational goals and objectives. Foster a collaborative and high-performance culture within the team. * **Data Strategy & Planning**: Develop and implement strategies for data ingestion, enhancement, and utilization. Collaborate with stakeholders to identify data needs and prioritize projects. Guide the Marketing department as a Subject Matter Expert (SME) on data availability, usage, and best practices. * **Data Management**: Ensure seamless data collection and harmonization tailored for performance reporting. Oversee the development and maintenance of data acquisition pipelines, ETL processes, and data storage solutions. Ensure data quality, availability, accessibility, and accuracy through robust processes and checks. * **Project Execution**: Manage and execute projects related to data solutions requests. Collaborate with internal and external teams to assess and scope data needs to meet business needs. Lead the automation of manual data processes, checks, and audits to enhance efficiency and improve accuracy. * **Innovation & Improvement**: Explore and implement new data analytics solutions and platforms to support data democratization across the department. Build data products for marketing-specific use-cases and business needs. Drive continuous improvement in data management practices and tools. **Benefits and Perks to Help You Keep Climbing** At blithequark, we believe in sharing success with our employees. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. As a Senior Manager of Customer & Performance Data Solutions, you will enjoy a range of benefits and perks, including: * **Competitive salary, industry-leading profit-sharing program, and performance incentives** * **401(k) with generous company contributions up to 9%** * **New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)** * **In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period** * **10 paid holidays per calendar year** * **Birthing parents are eligible for 12-weeks of paid maternity/parental leave** * **Non-birthing parents are eligible for 2-weeks of paid parental leave** * **Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance benefits** * **Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages** * **Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health** * **Domestic and International space-available flight privileges for employees and eligible family members** * **Career development programs to achieve your long-term career goals** * **World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint** * **Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies** * **Recognition rewards and awards through the platform Unstoppable Together** * **Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare** **What You Need To Succeed** To be successful in this role, you will need: * **3+ years of experience in managing technical teams and projects** * **4+ years of experience leading an Engineering team familiar with large cloud environments, Big Data technologies** * **10+ years of development experience in Teradata, SAS, SQL, Python** * **Demonstrated ability to work in a fast-paced, dynamic environment** * **Proven experience in leading and managing data engineering teams** * **Verified track record of designing and implementing data platform migrations** * **Ability to manage multiple parallel projects while delivering quality releases on schedule** * **Deep knowledge of traditional data warehousing (models, practices, and processes), cloud-based data warehouses, data lakes, and data streaming** * **Exceptional system design abilities, including high-scale ETL/ELT pipelines including leveraging Python** * **Proficiency in SQL, SAS, Teradata, Python, AWS S3, and Redshift or other data manipulation languages** * **Ability to communicate complex data concepts to non-technical stakeholders** * **Strong analytical and problem-solving abilities** * **Excellent leadership, team management, and interpersonal skills** * **Consistently prioritizes safety and security of self, others, and personal data** * **Embraces diverse people, thinking, and styles** * **Possesses a high school diploma, GED, or high school equivalency** * **Is at least 18 years of age and has authorization to work in the United States** **What Will Give You a Competitive Edge** To stand out in this role, you will need: * **Bachelor of Master of Computer Science, Engineering, or related discipline or equivalent experience required** * **Experience working with large and highly complex data sets** * **Experience working in marketing operations and the airline industry** * **Familiarity working with Delta’s internal data ecosystem (ex: RPAD)** * **Adobe Analytics and Salesforce Marketing Cloud product experience** If you are a seasoned leader with a passion for data management and analytics, we invite you to join our Marketing Intelligence team at blithequark as the Senior Manager of Customer & Performance Data Solutions. 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