**Experienced External Support Engineer – Content Tools and Workflow Specialist at blithequark**

Are you a highly motivated and detail-oriented individual with a passion for technical support and content creation? Do you have a knack for bridging the gap between technical teams and content creators? Look no further! blithequark is seeking an experienced External Support Engineer to join our team and help us deliver exceptional content experiences to our users. As an External Support Engineer at blithequark, you will be the primary point of contact for external content creation teams, providing technical support and guidance on the use of our internal tools and workflows. You will be responsible for creating reference materials, providing training, and troubleshooting issues to ensure seamless collaboration between teams. Your expertise will be invaluable in helping us improve our tools and workflows, and your passion for content creation will shine through in your work. **About blithequark** blithequark is a leading innovator in the entertainment industry, dedicated to delivering exceptional content experiences to our users. Our team is passionate about creating engaging and immersive experiences that bring people together. We are committed to fostering a culture of innovation, collaboration, and continuous learning, and we are seeking like-minded individuals to join our team. **Key Responsibilities** As an External Support Engineer at blithequark, you will be responsible for: * Providing technical support to content/external teams in regards to use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions **Essential Qualifications** To be successful in this role, you will need: * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills * Self-motivating; able to prioritize and manage numerous requests simultaneously * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with Jira, Confluence, or other defect tracking software * iOS and Android mobile development experience * 5 years' experience in delivering production-level code in a professional environment **Preferred Qualifications** While not required, the following qualifications would be a plus: * Experience working with cloud-based tools and services * Knowledge of Agile development methodologies * Experience with version control systems such as Git * Familiarity with DevOps practices and tools **Work Environment and Culture** As a remote employee at blithequark, you will have the flexibility to work from anywhere, at any time. However, you will be expected to be available for meetings and collaborations during our core hours of 10:00am to 6:00pm CST. Our team is passionate about collaboration, innovation, and continuous learning, and we encourage our employees to take ownership of their work and contribute to the growth and development of the company. **Compensation and Benefits** At blithequark, we believe in compensating our employees fairly and competitively. Our salary range for this role is typically $150,000 - $325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. **How to Apply** If you are a motivated and detail-oriented individual with a passion for technical support and content creation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

What We Offer

* Competitive salary range: $150,000 - $325,000 * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunity to work with a leading innovator in the entertainment industry * Collaborative and dynamic work environment * Flexible remote work arrangement * Professional development and growth opportunities

Why Join blithequark?

* We are a leading innovator in the entertainment industry, dedicated to delivering exceptional content experiences to our users. * Our team is passionate about collaboration, innovation, and continuous learning. * We offer a comprehensive benefits package and competitive salary range. * We are committed to fostering a culture of diversity, equity, and inclusion. * We believe in compensating our employees fairly and competitively.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support and content creation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

Apply now and take the first step towards an exciting career at blithequark!

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