Experienced Customer Service Representative – Work from Home Opportunity with blithequark in San Antonio, TX, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel the impact of their role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview

blithequark's Caremark Member Operations division is hiring hundreds of Customer Care Representatives in the San Antonio, TX area. We are looking for individuals who are interested in a flexible work schedule and are committed to delivering heart-driven service to our millions of plan members. As a Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, and you will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise.

Key Responsibilities

• Assist members with their pharmacy benefit plans, providing clear and concise information about their coverage and options
• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive training to upskill you to assist with client and member inquiries as business needs arise
• Offer solutions to help simplify our members' health care experience, demonstrating a genuine concern for improving their quality of life
• Work in a fast-paced environment, adapting to changing business needs and priorities

Qualifications and Requirements

To be successful in this role, you will need to have:

Essential Qualifications

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience

Preferred Qualifications

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, adapting to changing business needs and priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you will have opportunities to advance from a REP I to a REP II and III, with paths to progression through our Career Mapping guide. You will also have access to comprehensive training programs, including onsite training, self-paced modules, and leadership engagement from day 1. Our training programs are designed to help you develop the skills and knowledge you need to succeed in your role and advance in your career.

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and supportive work environment that values diversity, equity, and inclusion. We believe that our colleagues are our greatest asset, and we are dedicated to providing a workplace that is engaging, challenging, and rewarding. As a Customer Service Representative, you will be working from home, with the flexibility to balance your priorities in and outside of work. You will be part of a dynamic and strategic team that is committed to delivering heart-driven service to our members.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. Our benefits package includes:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Our pay rates start at $17.50 per hour, with a typical pay range of $17.00 - $28.45 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering heart-driven service, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Representative. With our comprehensive training programs, flexible work schedule, and commitment to career growth and development, we believe that you will find this role to be engaging, challenging, and rewarding. Apply now to take the first step in your journey with blithequark!