**Remote Email/Chat Support Clerk Assistant (Entry Level) at blithequark**
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic and inclusive work environment where growth and development are encouraged? Look no further than blithequark, a leading provider of innovative technology solutions dedicated to enhancing customer experiences across various industries.
As a Remote Email/Chat Support Clerk Assistant at blithequark, you will play a vital role in assisting customers through email and chat channels, ensuring they receive timely and effective assistance with their inquiries. This entry-level position is ideal for individuals looking to start their career in customer support and is a fantastic opportunity to develop your skills and knowledge in a supportive and collaborative team environment.
**About blithequark**
blithequark is a forward-thinking organization that prides itself on its commitment to quality and customer satisfaction. Our dynamic team works collaboratively to deliver cutting-edge products and services that meet the evolving needs of our clients. We believe in fostering a supportive and inclusive work environment that encourages growth and development, and we are passionate about creating a workplace culture that values diversity, equity, and inclusion.
**Job Overview**
As a Remote Email/Chat Support Clerk Assistant at blithequark, you will be responsible for:
* Responding promptly to customer inquiries via email and chat, providing accurate information and assistance.
* Assisting customers with product-related questions, troubleshooting, and general support.
* Maintaining a high level of professionalism and empathy in all customer interactions.
* Documenting customer interactions and feedback in our CRM system for tracking and quality assurance.
* Collaborating with team members and other departments to resolve customer issues effectively.
* Participating in training sessions to enhance product knowledge and improve support skills.
* Identifying recurring issues and suggesting improvements to enhance the customer experience.
* Maintaining up-to-date knowledge of company products, services, and promotions.
**Requirements**
To be successful in this role, you will need:
* A high school diploma or equivalent; additional education in customer service or related fields is a plus.
* Strong written communication skills with an emphasis on clarity and professionalism.
* Comfortable using chat platforms and email communication tools.
* Basic computer skills, including proficiency in Microsoft Office Suite and CRM software.
* Ability to multitask and handle a high volume of inquiries in a fast-paced environment.
* Excellent problem-solving skills and a proactive approach to customer service.
* Previous experience in customer support is a plus but not required.
**Benefits**
As a Remote Email/Chat Support Clerk Assistant at blithequark, you can expect:
* A competitive salary with opportunities for performance-based bonuses.
* A flexible remote work schedule to promote work-life balance.
* Comprehensive training and ongoing professional development.
* Access to employee wellness programs and resources.
* Opportunity to work in a supportive and collaborative team environment.
* Paid time off and holiday pay.
* Possibility for career advancement within the company.
**Work Environment and Culture**
At blithequark, we value diversity, equity, and inclusion and strive to create a workplace culture that is supportive, inclusive, and respectful. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a work environment that encourages growth, development, and innovation.
**How to Apply**
If you are passionate about helping others and eager to start your career in customer support, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position to [email address].
**Equal Opportunity Employer**
blithequark is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.
**Available Shifts and Compensation**
We have available shifts all days of the week. Compensation depends on your experience.
**About blithequark**
Learn more about us at https://www.blithequark.com/.
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