**Job Title:** Bilingual English and Spanish Senior Customer Service Representative - National Remote at blithequark

**Join blithequark's dynamic team and embark on a rewarding career journey as a Bilingual English and Spanish Senior Customer Service Representative. As a key member of our national remote team, you will play a vital role in delivering exceptional customer service to our clients, leveraging your exceptional communication skills, technical expertise, and passion for helping others.** **About blithequark:** At blithequark, we are a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We are guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and stimulating work environment. **Job Summary:** As a Bilingual English and Spanish Senior Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, handling a high volume of calls, and resolving complex billing issues and customer complaints. You will work closely with our team to ensure that our clients receive the best possible experience, and your exceptional communication skills, technical expertise, and passion for helping others will make you an invaluable asset to our organization. **Primary Responsibilities:** * Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns * Process adjustments, refunds, transfer bills, mail returns, and perform manual sales * Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices * Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution * Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed * Ability to perform all aspects of billing customer service as needed * May be a certified Medical Coder and/or involved in medical coding * Thorough navigation of both Quest Billing System and the web * Maintain all Compliance and HIPAA regulations at all times **Required Qualifications:** * High School Diploma/GED * Must be 18 years of age or older * Bilingual fluency in English/Spanish * 2 years of customer service experience OR experience in a medical office, health care call-center, or office setting analyzing and solving customer problems * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to work Monday-Friday, 11:30AM-08:00PM EST * Ability to train for the first six weeks between Monday-Friday, 09:00AM-05:30PM EST **Preferred Qualifications:** * Prior health care experience * Medical terminology experience * Knowledge of billing/finance and eligibility processes, practices, and concepts * Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon **Telecommuting Requirements:** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills:** * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner * Proficient conflict management skills including the ability to resolve stressful situations * All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Compensation and Benefits:** We offer a comprehensive benefits package, including a competitive hourly rate, incentive and recognition programs, equity stock purchase, and 401k contribution. Our benefits are subject to eligibility requirements, and we comply with all minimum wage laws as applicable. **Application Deadline:** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Why Join blithequark?** At blithequark, we believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our mission is to advance health equity on a global scale, and we invite you to join us on this journey. **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace:** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Apply Now:** Ready to embark on a rewarding career journey with blithequark? Apply now to become a Bilingual English and Spanish Senior Customer Service Representative and join our dynamic team in delivering exceptional customer service to our clients. Apply Job! Apply for this job