**Experienced Customer Care Representative – Remote Support for Life-Saving Mission**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's team of dedicated professionals who are committed to supporting our life-saving mission. As a Customer Care Representative at blithequark, you will play a vital role in supporting our donors, providing technical assistance, and scheduling coordination via multiple channels, including website, live chat, texting, social media, email, and phone. Your expertise and compassion will help us build strong relationships with our donors, ensuring their needs are met and exceeded. **About blithequark** blithequark is a leading organization dedicated to making a positive impact in the lives of others. Our mission is to provide life-saving services that bring hope and healing to those in need. We are a team of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. **Job Summary** We are seeking an experienced Customer Care Representative to join our remote team. As a key member of our customer care team, you will be responsible for providing top-notch support to our donors, resolving issues efficiently, and building sustainable relationships through interactive communication. If you are a customer-focused professional with excellent communication skills, a passion for problem-solving, and a commitment to delivering exceptional service, we encourage you to apply. **Responsibilities** As a Customer Care Representative at blithequark, your key responsibilities will include: * Investigating, diagnosing, and troubleshooting donor inquiries and issues in a timely and efficient manner * Providing appropriate solutions and alternatives while adhering to response times and guidelines to ensure resolution follow-up * Building sustainable relationships with donors and prospect donors through interactive communication, including website, chat, text, email, and phone * Identifying recurring system or application issues and escalating to the leadership team for resolution * Resolving escalated issues related to donor portal, donor store, and website troubleshooting * Assisting with donor scheduling and coordination * Monitoring customer feedback to ensure continuous improvement **Qualifications** To be successful in this role, you will need: * 1-2 years of experience in customer care, technical support, or a related field * Excellent communication and interpersonal skills, with the ability to build rapport with donors and colleagues * Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues * Proficiency in multiple communication channels, including website, live chat, texting, social media, email, and phone * Ability to work independently in a remote environment, with minimal supervision * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Basic computer skills, including Microsoft Office and Google Suite **Preferred Qualifications** While not required, the following qualifications would be an asset: * Experience working in a remote or virtual environment * Familiarity with customer relationship management (CRM) software * Knowledge of donor management systems and software * Certification in customer service or a related field **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently in a remote environment * Strong organizational and time management skills * Basic computer skills, including Microsoft Office and Google Suite * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Care Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Regular feedback and coaching to support your growth and development * Opportunities for career advancement and professional growth within the organization * A collaborative and supportive work environment that encourages open communication and teamwork **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. Our remote work environment is designed to support your productivity and well-being, with: * A dedicated workspace with minimal distractions * Access to high-speed internet and necessary software and equipment * Regular check-ins and communication with your team and leadership * Opportunities for socialization and connection with colleagues through virtual events and activities **Compensation, Perks, and Benefits** As a valued member of our team, you will receive: * Competitive compensation and benefits package * Comprehensive medical, dental, and vision insurance * Paid time off and holidays * Free basic life and AD&D insurance * Free short-and-long-term disability insurance * HSA, FSA, STD, LTD * 401K retirement savings with up to a 5% company match **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Schedule** The schedule for this role is Tuesday-Saturday, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend). **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job