Part-Time Online Chat Support Agent – USA Remote Jobs

Job Title: Part-Time Online Chat Support Agent (Remote)

Location: Work From Home
Employment Type: Part-Time / Remote
Schedule: Flexible shifts (Evenings, Weekends, or Split Shifts available)
Reports To: Customer Experience Supervisor

 About the Role

As a Part-Time Online Chat Support Agent, you will be the first point of contact for customers seeking assistance via live chat, social media messaging, or email. Your mission is to provide fast, friendly, and accurate support — resolving inquiries, offering solutions, and ensuring each customer leaves the chat satisfied.

This role is perfect for individuals who are tech-savvy, detail-oriented, and enjoy helping others — all while working remotely from the comfort of home.

 Key Responsibilities

• Respond promptly to customer inquiries through live chat, email, or messaging platforms.
• Provide accurate information about products, services, orders, billing, or troubleshooting steps.
• Follow communication guidelines and tone that reflect the company’s voice and values.
• Escalate complex issues to higher support tiers when needed, providing clear details and context.
• Track and document all customer interactions in CRM or ticketing systems.
• Maintain high customer satisfaction scores by delivering empathetic, solution-focused support.
• Manage multiple chat conversations simultaneously while maintaining quality and accuracy.
• Participate in virtual team meetings, training sessions, and performance feedback discussions.
• Stay updated with product knowledge, system updates, and new company policies.

 Required Skills & Qualifications

• Education: High school diploma or equivalent (Associate or Bachelor’s degree preferred).
• Experience: Minimum 6 months of customer service experience (chat, email, or phone support preferred).
• Excellent written communication skills and fluent typing (45+ WPM).
• Strong multitasking and problem-solving abilities.
• Comfortable working independently in a fully remote setup.
• Ability to maintain professionalism and patience with customers under pressure.
• Reliable internet connection (at least 20 Mbps download / 10 Mbps upload) and a quiet workspace.
• Flexible availability for part-time shifts, including evenings or weekends if required.

 Preferred Qualifications

• Prior experience in chat or ticket-based support (e.g., Zendesk, Intercom, Freshdesk).
• Knowledge of basic troubleshooting for technical or account-related issues.
• Experience in e-commerce, SaaS, or online services environments.
• Multilingual skills (English + another language) are a plus.

 What We Offer

• 100% remote, part-time position — work from anywhere with reliable internet.
• Paid training and access to learning resources to enhance your skills.
• Supportive virtual team environment with open communication.
• Opportunities for career growth and transition into full-time roles.
• Performance incentives and recognition programs.

 How to Apply

Submit your resume and a short cover note explaining your experience with online chat or customer support. Mention your availability (days/hours per week) and highlight your typing speed and writing skills.