Experienced Bilingual Customer Service Representative – Work from Home Opportunity with blithequark

Welcome to blithequark: A Global Leader in Customer Experience Solutions

At blithequark, we pride ourselves on delivering exceptional customer experiences through deeper relationships, better insights, and outstanding outcomes for our partners. With 46 locations in 13 countries and over 40,000 employees, we manage nearly half a billion customer interactions annually for more than 150 clients across various industries. We are now seeking talented individuals to join our team as Brand Champions, working from the comfort of their own homes. If you are looking for a unique career opportunity that offers flexibility, growth, and a sense of accomplishment, we invite you to explore this exciting role with blithequark.

Who are our Brand Champions?

Our Brand Champions are exceptional problem solvers who thrive in fast-paced environments, delivering best-in-class customer service with high energy and a focus on building genuine connections with customers. At blithequark, we believe in fostering partnerships both internally and externally with our clients and customers. We provide services in multiple industries, including cable/telecommunications, education, financial, retail, healthcare, and more. Our goal is to align your skills with our unique industry, ensuring that you and your customers feel supported and satisfied in every interaction.

A Day in the Life of a Brand Champion

As a Brand Champion, you will work diligently with customers, providing solutions, answering general customer service questions, and addressing service issues, billing inquiries, and product enhancement opportunities. You will utilize your unique troubleshooting skills to own all customer interactions, aiming for one-call resolution. At the end of each day, you will feel satisfied knowing that you have made a positive impact on customers' lives, providing the same level of service you would expect for yourself.

Why blithequark?

At blithequark, we offer a competitive starting pay of at least $14 per hour. Our unique culture experience evolves daily, focusing on creating an inclusive environment of diversity, understanding, engagement, and opportunity. We strive to make our employees self-paced, productive business partners, and we believe that working at blithequark is a gateway to career advancement.

Benefits and Perks

As an employee at blithequark, you will enjoy:

• Paid virtual training
• Continuous development through coaching and self-paced, career-directed course trainings
• Employee perks and discounts with national programs
• Community engagement programs, such as our WIN program, which supports our employees in need

This is an opportunity to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity.

What Can You Expect After You Apply?

After applying, you will experience a unique "day in the life" of an employee, a comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You will also have the opportunity to tell us about yourself prior to our virtual interaction. This is a great way to determine if blithequark is the right fit for your new career. Our talent team will review your profile and take the next steps in converting you to a blithequark Team Member. Please note that all candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.

Brand Champion Skillset

To succeed as a Brand Champion, you should:

• Be at least 18 years old
• Hold a High School Diploma or GED
• Have previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Possess excellent communication skills
• Be willing to actively engage and listen to customers
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one-call resolution
• Be able to learn new concepts quickly and efficiently, applying those learnings in real-time

Work from Home Equipment Requirements

To work from home as a Brand Champion, you will need:

• High-speed internet with a minimum speed of 20Mbps download and 10Mbps upload
• An Ethernet cable connection (no Wi-Fi)
• A personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed, and at least 8GB RAM
• A USB headset with microphone
• A webcam
• Note: Chromebooks/Mac computers cannot be utilized for this position

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Brand Champion, you will have access to continuous training and development opportunities, including coaching, self-paced course trainings, and career advancement programs. Our goal is to help you build a successful and fulfilling career with blithequark, and we are dedicated to providing the support and resources you need to achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our unique and inclusive company culture. We believe in fostering a culture of diversity, understanding, engagement, and opportunity, and we strive to make our employees feel valued, supported, and empowered. As a Brand Champion, you will be working from the comfort of your own home, but you will still be an integral part of our team and will have opportunities to interact with your colleagues and participate in company-wide initiatives and events.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a starting pay of at least $14 per hour, as well as a range of perks and benefits, including paid virtual training, continuous development opportunities, employee perks and discounts, and community engagement programs. We also offer a range of benefits, including 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, referral program, vision insurance, and work from home opportunities.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. As a Brand Champion, you will have the chance to make a real difference in the lives of our customers, while also growing and developing in your career. Don't miss out on this opportunity to join our team and start your journey with blithequark today!