Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Exceptional Patient Support and Driving Business Growth at blithequark

Welcome to blithequark: A Leader in Healthcare Billing and Customer Service

At blithequark, we are passionate about revolutionizing the healthcare industry through our unwavering commitment to integrity, passion, and respect. As a customer service contact center, we specialize in supporting patient billing and customer service needs for our esteemed healthcare clients. With a strong foundation built on our core values, we strive to make a meaningful difference in the lives of patients and their families. If you share our vision and are eager to be part of a dynamic team that prioritizes excellence, empathy, and growth, we invite you to join us on this exciting journey.

About Our Company Culture

blithequark is a family-owned business that prides itself on fostering a warm and inclusive environment, where every team member is valued and empowered to contribute their unique perspectives and ideas. We have been consistently recognized as one of the "Top 10 Best Places to Work" in our industry, and we attribute this success to our dedication to creating a workplace that is built on trust, respect, and open communication. With over 20 years of steady growth and a portfolio of world-class clients, we offer a stable and supportive platform for our employees to thrive and advance in their careers.

Job Summary: Remote Healthcare Billing and Customer Service Representative

We are seeking compassionate and talented individuals to fill the role of Remote Healthcare Billing and Customer Service Representative. As a vital member of our team, you will serve as an extended business office representative on behalf of our clients, working closely with patients and their families to address their medical billing concerns, provide personalized support, and facilitate timely resolutions. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Key Responsibilities:

• Utilize empathy, active listening, and effective verbal and written communication skills to help patients and their families understand complex medical bills and resolve account balances.
• Provide outstanding customer service, collaborating with patients over the phone to establish affordable payment plans and process payments.
• Leverage computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Support your fellow team members with consistent attendance, a strong work ethic, and a caring team focus, contributing to a positive and productive work environment.
• Embrace continuous improvement, seeking supportive coaching and feedback from your manager and team leads, as well as ongoing training and development opportunities.

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum 1-2 years of experience in customer service, healthcare billing, or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently in a remote setting, with minimal supervision.
• Strong computer skills, including proficiency in software applications and data entry.
• Reliable internet connection and a dedicated workspace that meets our technical requirements.

Preferred Qualifications:

• Experience working in a healthcare or medical billing environment.
• Familiarity with electronic health records (EHRs) and practice management systems.
• Certifications in customer service, healthcare billing, or a related field (e.g., CPC, CPB, or CMC).
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse patient populations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Healthcare Billing and Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for advancement within the company. We prioritize internal promotions, recognizing and rewarding our team members' hard work and dedication. Whether you are looking to enhance your skills, explore new challenges, or advance in your career, we provide a supportive and dynamic environment that fosters professional growth and success.

Work Environment and Company Culture Highlights

As a remote employee, you will enjoy the flexibility and convenience of working from the comfort of your own home, with the option to participate in modified in-office work arrangements for those who prefer a traditional office setting. Our company culture is built on the principles of integrity, passion, and respect, and we strive to create a warm and inclusive environment that values diversity, equity, and inclusion. We believe in recognizing and rewarding our team members' contributions, offering competitive pay, incentive programs, and a range of benefits that support their well-being and success.

Compensation, Perks, and Benefits

We offer a competitive base annual pay ranging from $37,440 to $43,680, depending on prior experience, as well as monthly performance bonuses and opportunities to participate in company and individual team contests. Our benefits package includes:

• 401(k) and 401(k) matching
• Dental, health, life, and vision insurance
• Employee assistance program and employee discount
• Flexible spending account and tuition reimbursement
• Paid time off and work-from-home options

Conclusion: Join Our Team at blithequark

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a meaningful difference in the lives of patients and their families, we invite you to apply for the Remote Healthcare Billing and Customer Service Representative role at blithequark. With our commitment to integrity, passion, and respect, we offer a dynamic and supportive work environment that values diversity, equity, and inclusion. Join our team and become part of a family-owned business that prioritizes excellence, empathy, and growth. Apply today and take the first step towards a rewarding and challenging career in healthcare billing and customer service!