Experienced Remote Customer Service Coordinator for Banking Operations - Delivering Exceptional Client Experiences through Empathy and Solutions

Introduction to blithequark

At blithequark, we're not just a financial institution; we're a team of passionate individuals dedicated to revolutionizing the banking experience. Our mission is to make a positive impact on people's lives by providing compassionate and innovative solutions to their financial needs. We believe that everyone deserves to be heard and understood, and that's why we're looking for a talented and empathetic Customer Service Coordinator to join our team.

About the Role

As a Work from Home Customer Service Coordinator - Bank Voice at blithequark, you will be the voice of our company, providing exceptional customer experiences through active listening, empathy, and effective problem-solving. You will be responsible for handling customer inquiries, resolving issues, and offering tailored solutions to meet their financial needs. If you're passionate about delivering outstanding customer service and making a real difference in people's lives, we want to hear from you.

Key Responsibilities

• Demonstrate a strong customer focus rooted in empathy, actively listening to customers' concerns and providing personalized solutions
• Communicate effectively with peers, management, and customers, ensuring seamless collaboration and issue resolution
• Exercise good judgment and independent decision-making skills, taking ownership of customer issues and resolving them efficiently
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques, ensuring customer satisfaction and loyalty
• Be proactive, with effective time management and organizational skills, meeting performance targets and maintaining a high level of productivity
• Display dependability, with a solid attendance record, and maintain a secure home office environment that is free from background noise and distractions

Essential Qualifications

• High school diploma, GED, or equivalent certification
• At least 2 years of customer service experience or 2 years of call center experience
• Reliable private internet connection, not supplied via cellular data or hotspot, with a minimum download speed of 5Mbps (10+ Mbps preferred)
• A private network that is password protected, with ownership or line of sight to every device on the network

Preferred Qualifications

• At least 1 year of Financial Services experience or Banking experience
• Previous experience working in a remote or virtual environment, with a proven track record of success

Schedule and Work Arrangements

This role is 100% work from home, with scheduled shifts from Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST, or Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (limited availability). Schedules are adjusted per time zone, and you must be available to work a variety of shifts, including evenings and weekends.

Compensation and Benefits

At blithequark, we offer a competitive compensation package, with a minimum and maximum full-time annual salary range of $43,680 - $43,680. We also provide a comprehensive benefits package, including:

• Medical, Dental, Vision, Prescription coverage from Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings, such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including formal and informal learning programs, to help you build new skills and advance in your role. Our goal is to provide you with the tools and support you need to succeed and achieve your career goals.

Work Environment and Company Culture

At blithequark, we're proud of our diverse and inclusive work environment, where everyone is valued and respected. We believe in fostering a culture of empathy, compassion, and innovation, where our employees can thrive and make a real difference in people's lives. We're committed to creating a positive and supportive work environment, where you can grow, learn, and succeed.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can join our team at blithequark.

Equal Employment Opportunity

blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.