**Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expertise**

Are you a customer service professional with a passion for insurance and a knack for building strong relationships with clients? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of insurance solutions, as an Experienced Insurance Customer Service Representative. In this role, you will have the opportunity to work from home, providing top-notch customer service to our valued policyholders while enjoying a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development.

• *About blithequark**

blithequark is a forward-thinking organization that is committed to delivering exceptional customer experiences through innovative solutions and a deep understanding of the insurance industry. Our team of dedicated professionals is passionate about helping our policyholders navigate the complexities of property and casualty insurance, providing them with the peace of mind they need to protect their assets and loved ones. As a member of our team, you will be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion.

• *Responsibilities**

As an Experienced Insurance Customer Service Representative, you will be responsible for handling property and casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. Your primary objectives will be to:

• Provide policyholders with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC as well as submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information

• *Requirements**

To be successful in this role, you will need:

• High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong problem-solving and analytical skills, with the ability to navigate complex insurance policies and procedures
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously

• *What We Offer**

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

• *Work Environment and Culture**

As a remote employee, you will have the flexibility to work from home, with the ability to connect with colleagues and clients through our virtual communication platforms. Our team is passionate about creating a welcoming and inclusive workplace, where everyone feels valued and supported. We strive to attract and retain candidates with a passion for their work, and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

• *How to Apply**

If you are a motivated and customer-focused professional with a passion for insurance, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you!

• *Equal Opportunity Employer**

blithequark is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work, and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

• *Job Category**

Insurance

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