**Experienced Healthcare Customer Service Representative – Remote Opportunity to Make a Positive Impact**

Are you passionate about helping others and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home and setting your own schedule. At blithequark, we understand the importance of providing exceptional customer service, particularly in the healthcare industry. Our client, a leading provider of payroll services for individuals in self-directed Medicaid programs, relies on dedicated professionals like you to ensure that patients and caregivers receive the support they need. As a Customer Service Representative, you will be the face of our client, providing compassionate and professional assistance to those who need it most. **About the Opportunity** As a remote Customer Service Representative, you will have the flexibility to work from anywhere in the US, as long as you meet the necessary technical requirements. You will be responsible for answering incoming calls from patients and caregivers, providing information, and resolving issues in a timely and effective manner. Your role will involve: * Answering calls with compassion and professionalism, responding to questions and providing important information * Assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with payroll-related inquiries * Utilizing de-escalation techniques to support upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you will need: * At least one year of customer service experience, preferably in a healthcare or related field * Strong computer skills and the ability to offer troubleshooting advice when necessary * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To ensure your success as a remote Customer Service Representative, you will need to meet the following technical requirements: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where blithequark Contracts** blithequark contracts with people in 31 states, excluding AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation** As a Customer Service Representative, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As a remote, independent contractor, you will have the freedom and flexibility to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** You'll also receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance * The opportunity to earn Perks points through the NexRep Perks program, unlocking access to exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Apply Now** If you're passionate about making a positive impact in people's lives and are looking for a flexible, remote opportunity that offers a competitive hourly rate and additional benefits, we invite you to apply to become a Customer Service Representative at blithequark. Apply for this job