**Experienced Full Stack Customer Service Representative – Delivering Exceptional Experiences for blithequark Customers**

Are you passionate about delivering world-class customer service and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. With a strong commitment to customer satisfaction and a culture of continuous improvement, we strive to create a positive impact on our customers' lives. Our team of experts is dedicated to delivering exceptional service, and we're looking for talented individuals like you to join our ranks. **Key Responsibilities** As a Full Stack Customer Service Representative at blithequark, you will be the face of our company, interacting with customers through various channels, including phone, email, chat, and social media. Your primary responsibilities will include: * Delivering world-class customer service by responding to inbound calls, chat, email, and social media; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. * Processing orders, updating customer accounts, and ensuring accurate records in internal systems. * Multitasking effectively between handling customer inquiries and navigating internal systems. * Meeting or exceeding performance metrics related to customer satisfaction, first-call resolution, and sales targets. **What You Need to Thrive in Our Remote Environment** To succeed in our remote environment, you will need: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. * Ability to be on webcam during working hours **Why blithequark?** At blithequark, we believe that our employees are the backbone of our organization. We offer a comprehensive benefits package, including: * Fully remote, work-from-home environment with paid training and ongoing professional development * Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment * Full time hours. 40-hour work week * Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing. * Medical, Dental and Vision Insurance. We will help cover the cost of your premium. * Tuition Reimbursement. Your goals are important, and we'll help you achieve them. * Referral Program. We have one of the most lucrative referral programs around. * Career Growth. Most of our senior leadership started as agents. We promote from within! **Key Qualifications** To be successful in this role, you will need: * Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. * Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. * Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM - 01:00AM CST. * Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM - 01:00AM CST. * Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. **What We're Looking For** We're looking for talented individuals who are passionate about delivering exceptional customer service and making a lasting impact on people's lives. If you're a quick-thinking problem solver with a sales-focused mindset and a strong work ethic, we want to hear from you! Apply now to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. **Referral Program** Did you know we have one of the most lucrative referral programs around? Here's how it works: For more info on our Referral Rewards Program, watch this video: https://www.youtube.com/watch?v=U6R-gVWfOMI Apply Job! Apply for this job