**Medical Customer Service Representative – Home-Based Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where technology and interpersonal skills come together to drive success? If so, we invite you to join blithequark's dynamic team as a Medical Customer Service Representative. As a dedicated support agent, you will play a vital role in providing top-notch support to our clients, leveraging cutting-edge technology to resolve complex issues and exceed customer expectations. **About blithequark** blithequark is a leading provider of innovative customer service solutions, empowering businesses to connect with their customers in meaningful ways. Our team is dedicated to fostering a culture of excellence, where collaboration, creativity, and a passion for learning come together to drive growth and success. As a Medical Customer Service Representative, you will be part of a dynamic team that is shaping the future of customer service. **Job Description** As a Medical Customer Service Representative, you will be responsible for providing exceptional support to our clients, handling inbound calls, emails, or chat support for a single account. Your primary objective will be to gather and verify the caller's information, document it inside the appropriate system, and resolve issues efficiently. You will work closely with our clients to understand their needs, provide accurate information, and ensure a seamless experience. **Key Responsibilities:** * Handle inbound calls, emails, or chat support for a single account * Gather and verify the caller's information and document it inside the appropriate system * Resolve complex issues efficiently, leveraging technical expertise and interpersonal skills * Collaborate with clients to understand their needs and provide accurate information * Work closely with the team to ensure seamless communication and issue resolution * Participate in ongoing training and development to enhance skills and knowledge **Required Qualifications:** * Must be able to pass a background check * Must have experience in insurance and medical claims * Must provide 3 professional references * Customer service experience * Experience in a high call volume environment * Excellent verbal and written communication skills * Ability to deal with upset customers and de-escalate the situation * Exceptional attention to detail and ability to multitask * Ability to navigate through multiple systems with your computer * Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment **Preferred Qualifications:** * Experience with Genesys Phone Systems * Previous call center experience * Previous experience working remotely * Basic technical support experience **Job Requirements:** * Must be available to train on weekdays * Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST) * Must have Open Availability 24/7 to work shifts inside the company's hours of operation * Attendance is vital! * A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. **Tech Requirements:** * Desktop Windows Computer (NO MACs or Chrome Book) * Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation) * 8GB RAM as a floor, 16GB RAM preferred * Dual Monitor * A high-quality USB headset * To be hardwired in at all times * Minimum internet speeds of: + 20Mbps Download + 10Mbps upload + LESS than 20ms ping stability + No Spectrum **Compensation and Benefits:** * Pay Rate: $15.00 hourly * Medical, Dental & Vision * Benefits-eligible on the first of the month after 60 days of employment * Sick time eligible after 6 months of employment * 401k with Company Match eligible after 1 year of employment * Perfect Attendance Quarterly Bonus * blithequark is a W4 employer, we do NOT hire independent contractors **Why Join blithequark?** * Opportunity to work from home with a dynamic team * Competitive pay and benefits package * Ongoing training and development to enhance skills and knowledge * Collaborative and supportive work environment * Chance to make a meaningful impact on customer experiences **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job