**Experienced Remote Customer Service Representative – Medical Billing and Patient Engagement Specialist**

At blithequark, we're dedicated to providing exceptional patient care and service while navigating the complexities of medical billing and revenue cycle management. As a key member of our remote customer service team, you'll play a vital role in ensuring seamless communication and payment arrangements with patients, ultimately driving business growth and client satisfaction. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, empowering medical professionals and organizations to deliver high-quality patient care while streamlining administrative tasks. Our commitment to excellence, customer-centric approach, and cutting-edge technology have earned us a reputation as a trusted partner in the healthcare industry. Join our dynamic team and be part of a collaborative environment that values innovation, teamwork, and continuous learning. **Job Summary** We're seeking an experienced Remote Customer Service Representative to join our team, providing exceptional patient service and support in the collection of medical bills on behalf of our clients. As a key point of contact, you'll establish and maintain positive relationships with patients, negotiate payment arrangements, and ensure timely resolution of disputes. If you're passionate about delivering outstanding customer service, possess excellent communication skills, and thrive in a fast-paced virtual environment, we encourage you to apply. **Key Responsibilities** As a Remote Customer Service Representative at blithequark, you'll be responsible for: * Providing exceptional patient service in the name of the client, ensuring a positive experience and high level of satisfaction * Contacting patients via telephone to collect payment on medical bills, navigating complex billing and insurance scenarios * Communicating accurate and clear information to patients, addressing their concerns and resolving issues in a professional and empathetic manner * Reviewing patient accounts, documenting interactions, and providing feedback to improve service quality * Negotiating reasonable payment arrangements with customers, ensuring timely resolution of disputes and minimizing bad debt * Setting up patient payments via check, electronic transfer, or credit card, maintaining accurate records and adhering to compliance regulations * Staying up-to-date with company policies, procedures, and industry developments, ensuring seamless integration with our team and clients * Collaborating with team leads, management, and clients to resolve complex issues, improve processes, and drive business growth * Meeting or exceeding established goals, contributing to the success of our team and organization **Essential Qualifications** To succeed in this role, you'll need: * Customer service experience, preferably in a medical billing or healthcare revenue cycle environment * Strong communication and interpersonal skills, with the ability to build rapport with patients and colleagues * Basic computer skills, including proficiency in software applications and technology platforms * High school diploma or General Education Development (GED) Certificate, with one to two years of college education preferred * Ability to work in a fast-paced virtual environment, navigating multiple tasks and priorities with minimal supervision **Preferred Qualifications** We're looking for candidates with: * Prior experience in medical billing, healthcare revenue cycle management, or a related field * Strong analytical and problem-solving skills, with the ability to navigate complex billing and insurance scenarios * Experience with customer relationship management (CRM) software and other technology platforms * Certification in medical billing, coding, or a related field (e.g., CPC, CCS-P, or CMC) **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues * Strong analytical and problem-solving skills, with the ability to navigate complex billing and insurance scenarios * Basic computer skills, including proficiency in software applications and technology platforms * Ability to work in a fast-paced virtual environment, navigating multiple tasks and priorities with minimal supervision * Strong attention to detail, with the ability to maintain accurate records and adhere to compliance regulations * Ability to work collaboratively as part of a team, contributing to the success of our organization and clients **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting your professional growth and development. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, including webinars, workshops, and online courses * Mentorship and coaching from experienced team members and leaders * Opportunities for career advancement and professional growth within our organization * A dynamic and supportive work environment, with a focus on teamwork, collaboration, and continuous learning **Work Environment and Company Culture** As a remote employee, you'll enjoy the flexibility and autonomy to work from anywhere, while still being part of a collaborative and dynamic team. Our company culture values: * Innovation and creativity, with a focus on delivering exceptional patient care and service * Teamwork and collaboration, with a commitment to supporting each other's growth and development * Continuous learning and professional development, with a focus on staying up-to-date with industry trends and best practices * Diversity, equity, and inclusion, with a commitment to creating a welcoming and inclusive work environment **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience and qualifications * Benefits, including health, dental, and vision insurance, as well as a 401(k) retirement plan * Paid time off, including vacation, sick leave, and holidays * Opportunities for professional growth and development, with a focus on career advancement and advancement **How to Apply** If you're passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced virtual environment, we encourage you to apply. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job