**Experienced Customer Success Associate – Remote, Full-Time Contractor Role**

Are you passionate about making a positive impact in the lives of millions of Americans burdened by student debt? Do you thrive in a fast-paced startup environment where innovation and collaboration drive success? Look no further than blithequark, a Certified B Corporation committed to helping borrowers improve their financial health through better repayment strategies. **About blithequark** blithequark is on a mission to revolutionize the way student loan borrowers navigate the complex landscape of federal forgiveness and repayment programs. With a team of experienced professionals in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. Our innovative technology and policy expertise have earned us recognition as a leader in the fintech industry, and we're backed by a team of world-class investors who share our vision for a more equitable financial future. **Your Role at blithequark** As a Customer Success Associate on our Borrower Success Team, you'll play a critical role in helping student loan borrowers achieve their financial goals. You'll work directly with borrowers to understand their needs, provide personalized support, and help them navigate our tools and programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. **Key Responsibilities** * Understand blithequark's product offerings and how they address borrowers' needs * Engage with borrowers via email and live chat, providing empathetic and clear communication * Review and submit applications for federal loan programs, ensuring accuracy and efficiency * Proactively suggest and implement ideas and automations that can help scale the team and improve borrower outcomes * Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission * Bring user feedback to life with the product, design, and engineering teams to create new features and offerings **Recommended Experience** We're seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. If you're passionate about applying your talents in a fast-paced startup environment to tackle a major social issue of our time, we want to hear from you. **Essential Qualities** During the interview process, we'll be evaluating the following key qualities in your experience and potential: * **Detail oriented**: You can understand and communicate complex program requirements; you can capably manage internal systems and processes * **Fast learner**: You have demonstrated experience in quickly mastering new skills and knowledge areas * **Clear communicator**: You can field questions from borrowers with empathy, tact, and clarity * **Excellent teammate**: You collaborate with and support your teammates; you clearly communicate capacity and expectations **Values at blithequark** We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that these values are essential to creating a positive and productive work environment, and we're committed to living them out in everything we do. **What We Offer** As a Customer Success Associate at blithequark, you'll enjoy: * A competitive hourly rate and opportunities for professional growth and development * A dynamic and supportive work environment that values collaboration and innovation * The chance to make a meaningful impact in the lives of millions of Americans burdened by student debt * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunities for professional development and career growth, including training and mentorship programs **How to Apply** If you're passionate about making a difference in the lives of student loan borrowers and thrive in a fast-paced startup environment, we want to hear from you. Apply now to join our team at blithequark and help us fix the system! Apply Job! **About the Remote, Full-Time Contractor Role** This is a remote, full-time contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. As a contractor, you'll have the flexibility to work from anywhere and enjoy a competitive hourly rate. We're committed to providing a positive and productive work environment, even in a remote setting. **What to Expect** As a Customer Success Associate at blithequark, you can expect: * A comprehensive onboarding process that includes training and hands-on experience * Regular check-ins with your manager and team to ensure you're meeting your goals and receiving the support you need * Opportunities for professional growth and development, including training and mentorship programs * A dynamic and supportive work environment that values collaboration and innovation * The chance to make a meaningful impact in the lives of millions of Americans burdened by student debt **Join the blithequark Team** We're excited to hear from you and learn more about your qualifications and experience. Apply now to join our team at blithequark and help us fix the system! Apply for this job