Experienced Bi-Lingual Food Manufacturing Customer Service Coordinator – Ensuring Seamless Customer Interactions and Logistics Coordination

Welcome to blithequark

blithequark is a leading brand in the food manufacturing industry, renowned for its authentic products and commitment to quality, integrity, and authenticity. With a strong presence in the market and a history of consecutive revenue growth, blithequark is poised for continued expansion and success. Founded on the core values of Family, Quality, Integrity, and Authenticity, blithequark offers a rewarding environment for career growth and development. As a dedicated, family-owned company, blithequark is looking for innovative, resourceful, and determined individuals to join its team.

Job Summary

The Logistics/Customer Service Coordinator will play a vital role in ensuring seamless customer interactions and logistics coordination. This position requires attention to detail, excellent problem-solving skills, and the ability to work collaboratively with various departments to ensure customer satisfaction. As a key member of the customer service team, the successful candidate will be responsible for managing customer orders, resolving inquiries and complaints, and providing exceptional support to customers, vendors, and consumers.

Key Responsibilities

• Processing Orders/Order Revisions: Managing and processing customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
• Daily Customer Interactions: Resolving inquiries around orders and product availability, addressing customer concerns via phone, email, or chat, and providing information about products, services, and company policies.
• Handling Complaints: Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Working with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintaining detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinating with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Working with various departments, such as production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Qualifications

To be successful in this role, the ideal candidate will possess the following qualifications:

• Bi-Lingual (Spanish) Required: Fluency in Spanish is essential for this position, as the candidate will be interacting with Spanish-speaking customers and vendors.
• Food Manufacturing Required: Experience in the food manufacturing industry is necessary, with a strong understanding of food safety regulations and quality control procedures.
• Bachelor's Degree: A bachelor's degree in a related field, such as business, logistics, or customer service, is required.
• 5+ Years of Customer Service Experience: A minimum of 5 years of customer service experience is required, with a proven track record of providing exceptional customer support.
• Experience as a Customer Account Manager: Experience in managing customer accounts, including sales support, order management, and complaint resolution, is preferred.
• Experience Supporting and Communicating Cross-Functionally: The ability to work collaboratively with various departments, including production, logistics, and quality control, is essential.
• Experienced in Documentation of All Customer Interactions: The candidate should have experience in documenting customer interactions, including complaints, and generating reports to improve customer service processes.
• Experience with PO's & Invoicing PO's: Experience with purchase orders and invoicing is required, with a strong understanding of accounting principles and practices.
• Proficient in Excel, ERP's, and Complaints Platform, D365 Preferred: Proficiency in Microsoft Excel, enterprise resource planning (ERP) systems, and complaints platforms, such as D365, is preferred.
• Experience with B2B or B2B & B2C Clients Preferred: Experience working with business-to-business (B2B) or business-to-business and business-to-consumer (B2B & B2C) clients is preferred, with a strong understanding of the unique needs and requirements of each client type.

Skills and Competencies

The successful candidate will possess the following skills and competencies:

• Excellent Communication and Interpersonal Skills: The ability to communicate effectively with customers, vendors, and internal stakeholders is essential.
• Strong Problem-Solving and Analytical Skills: The candidate should be able to analyze problems, identify solutions, and implement effective solutions.
• Ability to Work in a Fast-Paced Environment: The candidate should be able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong Attention to Detail: The candidate should have a strong attention to detail, with the ability to accurately process orders, manage customer interactions, and document customer complaints.
• Ability to Work Collaboratively: The candidate should be able to work collaboratively with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Logistics/Customer Service Coordinator, you will have the opportunity to:

• Develop Your Skills and Knowledge: You will have the opportunity to develop your skills and knowledge in customer service, logistics, and quality control, with training and development programs available to support your career growth.
• Take on New Challenges: You will have the opportunity to take on new challenges and responsibilities, with opportunities for advancement and career progression.
• Work with a Dynamic Team: You will have the opportunity to work with a dynamic team of professionals who are passionate about providing exceptional customer service and support.

Work Environment and Company Culture

At blithequark, we are committed to providing a positive and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on the core values of Family, Quality, Integrity, and Authenticity, and we are looking for individuals who share these values and are passionate about providing exceptional customer service and support.

As a Logistics/Customer Service Coordinator, you will be working in a fast-paced environment that is focused on providing exceptional customer service and support. You will have the opportunity to work with a dynamic team of professionals who are passionate about their work and committed to providing the highest level of service and support to our customers.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range that is commensurate with experience, as well as a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance: We offer a comprehensive insurance package that includes medical, dental, and vision coverage.
• 401(k) Plan: We offer a 401(k) plan that includes a company match, to help you save for your retirement.
• Paid Time Off: We offer a generous paid time off policy, including vacation days, sick leave, and holidays.
• Opportunities for Advancement: We offer opportunities for advancement and career progression, with training and development programs available to support your career growth.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Logistics/Customer Service Coordinator position at blithequark. As a leading brand in the food manufacturing industry, we are committed to providing exceptional customer service and support, and we are looking for individuals who share our values and are passionate about providing the highest level of service and support to our customers.

Don't miss out on this opportunity to join a dynamic team of professionals who are passionate about their work and committed to providing exceptional customer service and support. Apply today and take the first step towards a rewarding and challenging career with blithequark!