Experienced Customer Service and Seller Operations Associate for Nights and Weekends - Full Time Live Event Ticketing Support Specialist

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences in the live event ticketing industry. As a leader in our field, we pride ourselves on providing a platform that connects buyers and sellers, ensuring that every event is a success. Our team is dedicated to fostering a culture of excellence, innovation, and customer satisfaction. We are now seeking an experienced and skilled Customer Service and Seller Operations Associate to join our team, working nights and weekends to provide top-notch support to our valued sellers and customers.

The Role

As a Customer Service and Seller Operations Associate at blithequark, you will play a vital role in managing transactions and relationships with our sellers and customers. Your primary responsibility will be to provide elite service to both parties, ensuring that every interaction is positive and productive. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to resolve issues efficiently and effectively.

Key Responsibilities

• Manage inbound and outbound communications with sellers and customers, providing timely and effective support
• Investigate and resolve order-related issues, determining the root cause and implementing solutions
• Handle day-to-day interactions with sellers, navigating order queues and determining priority actions
• Monitor open and pending orders, ensuring timely confirmation by ticket sellers
• Collaborate with internal teams to ensure seamless execution of events and orders
• Continuously learn and develop industry knowledge, staying up-to-date on market trends and best practices

Role Progression and Expectations

As a Customer Service and Seller Operations Associate at blithequark, your role will evolve over time. Here's what you can expect in the first 30, 60, and 90 days:

First 30 Days

• Complete new hire orientation, gaining knowledge and resources about blithequark's operations and the live event industry
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

First 60 Days

• Investigate instances where customer experience has been affected, determining the root cause and resolving issues fairly and constructively
• Handle day-to-day interactions with sellers beyond traditional customer service responsibilities
• Navigate order queues and determine what requires attention to provide real-time assistance

First 90 Days

• Play an active role in continued learning, advancing skill sets necessary for individual and team goals
• Manage inbound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

Requirements and Qualifications

To be successful in this role, you'll need:

Essential Qualifications

• Outstanding communication, attention to detail, and organizational skills
• Strong customer service mindset, embodying problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude

Preferred Qualifications

• Previous experience in customer service, sales, or a related field
• Knowledge of the live event ticketing industry or a similar field
• Experience working in a fast-paced, dynamic environment

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and stakeholders
• Adaptability and flexibility in a rapidly changing environment
• Strong attention to detail and organizational skills

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service and Seller Operations Associate, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages innovation and creativity
• Regular feedback and coaching to help you achieve your goals and objectives

Work Environment and Culture

Our office is located in Coppell, TX, and we offer a hybrid work model that combines the benefits of working from home and in the office. You'll enjoy:

• A dynamic and supportive work environment that encourages collaboration and teamwork
• A comprehensive benefits package, including medical, dental, and vision insurance
• A competitive salary and bonus structure, with opportunities for overtime and annual equity grants
• A fun and inclusive company culture that values diversity, equity, and inclusion

Compensation and Benefits

We offer a competitive compensation package, including:

• A base salary of $40,000 per year, with opportunities for overtime and annual equity grants
• Bi-annual bonuses and performance-based incentives
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays, as well as a flexible work schedule

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Service and Seller Operations Associate position at blithequark. With our commitment to career growth and development, comprehensive benefits package, and dynamic work environment, you'll have everything you need to succeed and thrive in your career. Don't miss this opportunity to join our team and contribute to the success of blithequark – apply today!