**Experienced Full Stack Customer Support Representative – Disability Access Service (DAS) Video Visit**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and innovative environment where you can grow and develop your skills? Look no further! blithequark is seeking an experienced Full Stack Customer Support Representative to join our team as a DAS Video Visit Cast Member. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals with disabilities to fully participate in our experiences. Our mission is to create a more inclusive and accessible world, where everyone can enjoy the magic of our brand. As a DAS Video Visit Cast Member, you will be part of a team that is dedicated to providing exceptional customer support and ensuring that our visitors with disabilities have a seamless and enjoyable experience. **Job Summary** As a DAS Video Visit Cast Member, you will be responsible for providing exceptional customer support to visitors with disabilities through video chat and phone calls. You will be the primary point of contact for our visitors, helping them to navigate our services and ensuring that their needs are met. You will work closely with our team to provide personalized support and ensure that our visitors have a positive experience. **Key Responsibilities** * Proactively and effectively answer visitor-related questions and concerns to determine visitor needs, provide information, and handle situations related to Disability Access Services * Communicate proficiently through video calls and phone calls, and be able to adapt to various communication styles while being actively engaged in video calls * Utilize situational guides to assess the level of support required for different disabilities (e.g., hearing, mobility, visual, mental) * Evaluate situational guides to gain understanding of visitor challenges and provide personalized support * Offer a single point of contact to help visitors with disabilities for pre, during, and post-visit discussions * Work with availability discussions to determine which service best aligns with the visitor's specific challenges * Suggest accessibility services and resources available for visitors to improve their support * Make informed decisions while understanding when to escalate concerns to Facilitator/Working Lead/Salaried Leader * Maintain honesty in escalated interactions * Seek counsel in challenging discussions * Provide general Retreat information and Schedule planning support based on visitor needs * Provide alternative options and solutions for visitors who may not qualify for the Disability Access Administration and proficiently handle visitor concerns on a case-by-case basis **Essential Capabilities** * Knowledge and interest in Disney property, items, and services, and delivering exceptional visitor experiences * Exhibit technical skills and computer proficiency with the ability to learn and work with different systems and applications, including Microsoft Office tools and Visitor Administration Suite * Ability to manage conflict through a balance between honesty and partner resourcing * Demonstrate strong critical thinking abilities * Ability to handle confidential information * Comfortable asking disclosure questions to secure necessary information from visitors to determine which accessibility service(s) are the best fit or which may require further clinical consultation/assessment * Open to being on camera in video visits **Preferred Capabilities** * Past experience working with individuals with disabilities or accessibility needs * Experience in related roles, such as Visitor Services, Visitor Relations, or Web Help Desk * Increased knowledge of Amusement Parks and Visitor Tools (e.g., Disneyland App and My Disney Experience) * Bilingual * Educated on Services for Visitors with Disabilities at the Walt Disney World Resort * Knowledge of the following is a plus: Live Connect, Visitor Administration Suite, MDX, VINCENT, Zendesk, Avaya **Job Benefits** * Remote Work Flexibility: As a remote full-time employee, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to establish a comfortable workspace. * Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities. * Competitive Compensation: Many organizations offer competitive pay rates for full-time positions, which can vary widely depending on the company and company size. * Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package. * Retirement Plans: Many companies offer retirement savings plans, such as a 401(k), with employer matching or contributions. * Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one company to another. * Professional Development: Some companies invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement. * Investment Opportunities or Equity: In specific startups or companies, you may be offered investment opportunities or equity in the organization. * Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives. * Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup. * Flexible Hours: Depending on the company's arrangements, you may have the flexibility to set your own working hours reasonably. * Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and work-related issues. * Employee Discounts: Some companies offer discounts on their products or services to their employees. * Employee Benefits: Although you're working remotely, some companies still offer suburbanite benefits like public transportation or parking sponsorships. * Wellness Programs: Wellness programs can include gym memberships, wellness classes, or health challenges to promote employee well-being. * Remote Team Building: Companies may organize virtual team-building activities or provide tools for remote employees to stay connected and engaged with their colleagues. **What We Offer** * Competitive salary and benefits package * Opportunity to work in a dynamic and innovative environment * Professional development and growth opportunities * Flexible work arrangements and remote work flexibility * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Opportunities for advancement and career growth **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity, equity, and inclusion. **Disability Access Service, Video Chat Specialist** Bachelor's Degree Apply Job! Apply for this job