**Remote Customer Service Representative - Maryland Resident Required**

Are you a customer service enthusiast with a passion for delivering exceptional support to individuals and families in need? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the esteemed team at blithequark's Customer Support Center (CSC) as a Remote Customer Service Representative. **About blithequark's Customer Support Center** blithequark's CSC is a vital component of the Maryland Health Connection (MHC), dedicated to providing information, assistance, and support to individuals, families, small group employees, and brokers seeking to navigate the complexities of health insurance and Medicaid enrollment. Our team of highly trained and compassionate customer service representatives is committed to delivering exceptional service, ensuring that every interaction is a positive and empowering experience for our customers. **Job Summary** As a Remote Customer Service Representative at blithequark's CSC, you will play a critical role in assisting individuals and families with eligibility and enrollment for Medicaid, as well as services applications and enrollments for Qualified Health Plans on the Exchange. You will utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform all tasks and duties for HIX customers, ensuring the delivery of high-quality service to all Maryland consumers. **Key Responsibilities** * Provide exceptional customer service to individuals and families seeking information, enrollment assistance, and other services related to the MHC * Assist with eligibility and enrollment for Medicaid, as well as services applications and enrollments for Qualified Health Plans on the Exchange * Utilize the State's eligibility and enrollment portal and CRM software to perform all tasks and duties for HIX customers * Collaborate with internal stakeholders to resolve customer issues and concerns * Meet or exceed performance metrics and quality standards * Participate in ongoing training and professional development to enhance skills and knowledge **Essential Qualifications** * 2+ years of experience in a customer-facing role, preferably in a call center or customer service environment * Strong communication and interpersonal skills, with the ability to effectively interact with diverse populations * Proficiency in using computer software and technology, including CRM systems and online platforms * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * Experience working in a healthcare or insurance-related field * Familiarity with Medicaid and health insurance regulations and policies * Bilingual or multilingual skills, with the ability to communicate effectively in multiple languages * Experience using CRM software and online platforms * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to effectively interact with diverse populations * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions * Proficiency in using computer software and technology, including CRM systems and online platforms * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously **Career Growth Opportunities and Learning Benefits** * Ongoing training and professional development opportunities to enhance skills and knowledge * Opportunities for career advancement and growth within the organization * Collaborative and supportive work environment, with a focus on teamwork and mutual respect * Access to cutting-edge technology and software, including CRM systems and online platforms * Opportunities to participate in special projects and initiatives, with the potential for professional growth and development **Work Environment and Company Culture** * Remote work environment, with the flexibility to work from home * Collaborative and supportive work environment, with a focus on teamwork and mutual respect * Opportunities for professional growth and development, with a focus on employee engagement and satisfaction * Access to cutting-edge technology and software, including CRM systems and online platforms * Opportunities to participate in special projects and initiatives, with the potential for professional growth and development **Compensation, Perks, and Benefits** * Competitive hourly rate of $16.63 per hour * Comprehensive benefits package, including: + 401(k) retirement plan + Dental insurance + Health insurance + Vision insurance + Work from home flexibility * Opportunities for career advancement and growth within the organization * Ongoing training and professional development opportunities to enhance skills and knowledge * Collaborative and supportive work environment, with a focus on teamwork and mutual respect **Training and Onboarding** * Comprehensive training program, including: + 2 weeks of intensive training, with a focus on product knowledge and customer service skills + Ongoing coaching and support, with a focus on performance improvement and growth + Opportunities for professional development and growth, with a focus on employee engagement and satisfaction * Real Job Preview on 9/27, with the opportunity to meet with team members and learn more about the organization * QC Interview with Client week of Sept 16-20th, with the opportunity to demonstrate skills and knowledge **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Remote Customer Service Representative position at blithequark's CSC. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job