**Experienced Remote Call Center Customer Service Representative – Thriving in a Dynamic Environment**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are ever the same? Look no further than blithequark, where we're seeking an experienced Remote Call Center Customer Service Representative to join our team. As a key member of our customer service team, you'll be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests, status changes, complaints, and grievances. Your technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies will be essential in providing clear, complete, accurate, and objective information based on a full understanding of program requirements. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our commitment to exceptional outcomes for our clients and the millions of people who count on them is unwavering. We're a company that appreciates ideas and new ways of thinking, and we're passionate about creating a culture where individuality is noticed and valued every day. **The Role** As a Remote Call Center Customer Service Representative, you'll enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Your responsibilities will include: * Acting as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program * Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately documenting enrollment requests, status changes, complaints, and grievances * Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies * Providing clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** To succeed in this role, you'll need: * A basic understanding of a call center environment in a customer service role and quality monitoring processes * The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * The ability to problem solve through analysis and ongoing feedback * Achieving results through knowledge, empathy, and commitment * The ability to work with people of diverse backgrounds * A High School diploma or GED * Background and drug screening required **What We Offer** As a Remote Call Center Customer Service Representative at blithequark, you'll enjoy: * A competitive hourly rate of $16.00 * Paid training with equipment provided * A full-time schedule with 40 hours of work per week * Career growth opportunities * PerkSpot employee discount program * Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time **Work Environment and Culture** At blithequark, we're committed to creating a positive, employee-friendly culture that values individuality and promotes growth and development. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. We're a company that's passionate about making a difference, and we're looking for like-minded individuals to join our team. **Compensation and Benefits** The pay for this role is $16.00 per hour, with opportunities for bonuses and incentives based on business need. In addition to base pay, blithequark provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for People with Disabilities** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access blithequark's ADAAA Accommodation Policy. **Health and Safety** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click here to access the application form and submit your application today! **Note:** Pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Apply for this job