**Experienced Customer Service Representative - After Hours Support for Elderly Home Based Care Services (REMOTE - US Hours)**

Are you a compassionate and confident individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's after-hours team as a Customer Service Representative, providing critical support to our clients and caregivers across the United States. **About blithequark** blithequark is a leading provider of Elderly Home Based Care and various other services, dedicated to enhancing the lives of our clients and their loved ones. With a strong commitment to excellence and a passion for innovation, we strive to create a better tomorrow for those who need our care. Our team is comprised of dedicated professionals who share our vision and values, working together to deliver exceptional service and support to our clients. **The Role** As a Customer Service Representative with blithequark, you will play a vital role in our after-hours team, providing critical support to our clients and caregivers across the United States. This is a full-remote position, allowing you to work from the comfort of your own home in South Africa, with a flexible schedule that suits your needs. **Key Responsibilities** * Answer all incoming calls from clients and caregivers, providing timely and effective support to resolve their queries and concerns. * Resolve client and nurse queries that are within the scope of after-hours, ensuring that our clients receive the support they need, when they need it. * Provide timely responses to queries that come in through our texting platform, ensuring that our clients are kept informed and up-to-date. * Notify clients and replace caregiver callouts as necessary, ensuring that our clients receive the care and support they require. * Confirm caregivers 1-2 hours before shift start, ensuring that our clients receive the care and support they need. * Perform initial intake for callers potentially interested in our services, providing them with information and support to help them make informed decisions. * Document all scenarios on our platform, as well as update caregiver schedules as needed, ensuring that our records are accurate and up-to-date. * Non-urgent Admin projects if time allows, providing an opportunity to contribute to the growth and development of our organization. **Requirements** To succeed in this role, you will need to possess the following skills and qualifications: * **Fluent in English**: You will need to be fluent in English, with excellent communication and interpersonal skills. * **Compassionate and confident**: You will need to be a compassionate and confident individual, able to provide emotional support and reassurance to our clients and caregivers. * **Responsible and reliable**: You will need to be a responsible and reliable individual, able to work independently and as part of a team. * **10+ years' work experience in customer service + office duties**: You will need to have at least 10 years' experience in customer service and office duties, with a proven track record of delivering exceptional service and support. * **Adaptable and flexible regarding work hours**: You will need to be adaptable and flexible regarding work hours, able to work a 3-day week with 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day. * **Impeccable phone and computer skills**: You will need to have impeccable phone and computer skills, with the ability to navigate our systems and platforms with ease. * **Staffing and/or health care experience**: You will need to have experience in staffing and/or health care, with a strong understanding of the industry and its challenges. * **Experience working remotely and independently to the USA**: You will need to have experience working remotely and independently to the USA, with a strong understanding of the cultural and time zone differences. * **Quiet and professional work-from-home environment**: You will need to have a quiet and professional work-from-home environment, with a reliable internet connection and a backup plan for load-shedding. **What We Offer** As a Customer Service Representative with blithequark, you will have the opportunity to work for a leading organization in the Elderly Home Based Care and services industry. You will have access to a range of benefits and perks, including: * **Competitive salary and benefits package**: You will receive a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. * **Opportunities for career growth and development**: You will have opportunities for career growth and development, with access to training and development programs to help you advance in your career. * **Flexible work arrangements**: You will have flexible work arrangements, including the ability to work from home and choose your own hours. * **Collaborative and supportive team environment**: You will be part of a collaborative and supportive team environment, with a strong focus on teamwork and communication. **How to Apply** If you are a compassionate and confident individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job