**Job Title:** Experienced Customer Service Representative - Sales (Hybrid) at blithequark

**Job Description:**

Join the Blithequark Team: Redefine Customer Service and Drive Sales Success

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in fast-paced environments and enjoy the thrill of meeting sales goals? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative - Sales (Hybrid). In this exciting role, you'll be the voice of blithequark, providing exceptional customer service and driving sales growth through consultative approaches.

About Blithequark

At blithequark, we're pioneers of making connections and have been ever since our inception. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world. As a member of our team, you'll be part of a dynamic and innovative organization that's committed to excellence and customer satisfaction.

Your Impact

As a Premier Service Consultant specializing in customer acquisition and service, you'll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records * Be an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services * Cross-train to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business

Essential Qualifications

* Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential * Specific job assignments may require day, evening, weekend, or holiday hours * Occasional overtime may be required * Ability to work in a fast-paced environment and meet sales goals * Excellent communication and interpersonal skills * Ability to simplify complex information and provide effective solutions to customers * Strong problem-solving and analytical skills * Ability to work independently and as part of a team

Preferred Qualifications

* Experience in sales and customer service * Knowledge of blithequark's products and services * Familiarity with CRM software and other customer service tools * Ability to work in a remote environment and meet productivity standards * Strong technical skills, including proficiency in Microsoft Office and Google Suite

Skills and Competencies

* Excellent communication and interpersonal skills * Ability to simplify complex information and provide effective solutions to customers * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong technical skills, including proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced environment and meet sales goals * Excellent time management and organizational skills * Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Premier Service Consultant, you'll have opportunities to: * Develop your sales and customer service skills through comprehensive training and coaching * Work with a diverse range of customers and products, expanding your knowledge and expertise * Collaborate with a talented team of professionals who share your passion for customer service and sales * Participate in ongoing training and development programs to stay up-to-date on the latest products and services * Pursue opportunities for advancement and career growth within the company

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and inclusive work environment. As a Premier Service Consultant, you'll have the opportunity to work in a fast-paced, inbound contact environment that's filled with energy and enthusiasm. Our team is passionate about delivering exceptional customer service and driving sales growth, and we're committed to creating a culture that's supportive, collaborative, and fun.

Compensation, Perks, and Benefits

As a Premier Service Consultant, you'll enjoy a competitive salary and benefits package, including: * Paid training and additional resources to support success in your new role * Comprehensive medical, dental, and vision coverage * 401(k) plan with company match * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone

How to Apply

If you're a motivated and customer-focused individual who's passionate about sales and customer service, we invite you to apply for the Premier Service Consultant role at blithequark. Please submit your application through our website, including your resume and a cover letter that highlights your experience and qualifications.

Equal Employment Opportunity

It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities.

Join the Blithequark Team Today!

Don't miss this opportunity to join a dynamic and innovative organization that's committed to excellence and customer satisfaction. Apply now to become a Premier Service Consultant at blithequark and start making a difference in the lives of our customers! Apply for this job