**Experienced Full Stack Customer Service Representative - Sales (Hybrid) – Web & Cloud Application Development**

Are you a customer-centric individual with a passion for sales and technology? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a global leader in communications and technology, as we seek an Experienced Full Stack Customer Service Representative - Sales (Hybrid) to join our team. As a Premier Service Consultant specializing in customer acquisition and service, you will be the voice of blithequark, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You will handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices, as well as address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. **About blithequark** blithequark is a global leader in communications and technology, dedicated to connecting our customers to what matters most. With a rich history of innovation and a commitment to excellence, we strive to redefine customer service and create meaningful connections with each customer. As a member of our team, you will have the opportunity to work with the latest technology, devices, and products, and to develop your skills and expertise in a dynamic and supportive environment. **Key Responsibilities** As an Experienced Full Stack Customer Service Representative - Sales (Hybrid), you will be responsible for: * Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers * Working in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records * Being an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services * Stepping in to perform basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services * Working a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service * Being cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as a blithequark Premier Service Consultant * A competitive hourly rate of $23.45, plus up to $12,000 in commissions yearly if all sales goals are met * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and more * The opportunity to work from home 1-2 days a week, with the flexibility to work any schedule during hours of operation * A dynamic and supportive work environment, with opportunities for career growth and development **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours * Occasional overtime may be required * The ability to work in a fast-paced environment, with a high volume of customer interactions * Strong communication and problem-solving skills, with the ability to simplify complex information and provide exceptional customer service * A passion for sales and technology, with a desire to learn and grow with blithequark **Work from Home Requirements** * Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** As a member of the blithequark team, you will have the opportunity to round out your experience with training on the latest technology, devices, and products. With a commitment to excellence and a passion for innovation, we strive to create a dynamic and supportive work environment that fosters growth and development. Whether you're looking to advance your career or simply seeking a new challenge, blithequark offers a range of opportunities for career growth and development. **Join the blithequark Team** If you're a customer-centric individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. As a blithequark Premier Service Consultant, you will have the chance to make a real difference in the lives of our customers, while developing your skills and expertise in a dynamic and supportive environment. Apply today and take the first step towards a rewarding career with blithequark! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. **Apply Now** To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you! Apply for this job