**Experienced Full Stack Customer Service Agent – Remote Work at Home Opportunity**

Are you a highly motivated and customer-centric individual looking for a challenging and rewarding remote work opportunity? Do you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Agent position at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is committed to driving modernization through digitalization and ensuring clients do more for less. **Job Summary** As an Experienced Full Stack Customer Service Agent at blithequark, you will be responsible for providing exceptional customer experiences through multiple channels, including phone, email, and chat. You will be the primary point of contact for customers, resolving their issues, answering their questions, and upselling/cross-selling our products and services. This is a remote work opportunity, and you will be working from the comfort of your own home. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including data entry, order processing, and customer profile updates * Recognize sales opportunities and apply sales skills to upgrade customers to higher-tier products and services * Explain and position our products and processes with customers, highlighting the benefits and value proposition * Appropriately escalate customer dissatisfaction with managerial team to ensure timely resolution * Ensure first call resolution through problem-solving and effective call handling * Meet or exceed performance metrics, including customer satisfaction, first call resolution, and sales targets * Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences * Participate in ongoing training and development to stay up-to-date on products, services, and industry trends **Candidate Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and conflict resolution skills * Ability to adapt to changing priorities and deadlines * Excellent organizational and time management skills * Ability to work independently and as part of a team * Strong customer service skills, with a focus on empathy and responsiveness * Ability to learn and adapt to new systems, processes, and technologies * Strong analytical and critical thinking skills **Preferred Qualifications** * Previous customer service experience, preferably in a call center or BPO environment * Experience with CRM software, such as Salesforce or Zendesk * Knowledge of industry-specific products and services * Experience with sales and upselling/cross-selling * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP) **Compensation and Benefits** * Competitive salary and benefits package * Ongoing training and development opportunities * Opportunities for career growth and advancement * Flexible work schedule and remote work options * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off and holidays * Employee recognition and reward programs **Work Environment and Culture** * blithequark is a dynamic and fast-paced work environment, with a focus on innovation and customer satisfaction * Our team is passionate about delivering exceptional customer experiences and is committed to ongoing learning and development * We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees * Our culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration and teamwork **How to Apply** If you are a motivated and customer-centric individual looking for a challenging and rewarding remote work opportunity, we encourage you to apply for the Experienced Full Stack Customer Service Agent position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), blithequark provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. **Physical Requirements** This job operates in a professional office environment, with a focus on remote work. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Conditions of Employment** * Must be authorized to work in the country where the job is based. * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Apply for this job