Experienced Customer Support Specialist for Logistics and Delivery Services – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way logistics and delivery services are provided across the United States. As a leader in the crowdsourced delivery platform, we work tirelessly to ensure that our customers, partners, and users have an exceptional experience. Founded on the principles of innovation, customer satisfaction, and community engagement, blithequark has grown to become the largest local same-day delivery network in the nation, reaching over 20,000 zip codes with more than 200,000 drivers nationwide.

About the Role

We are seeking an experienced Customer Support Specialist to join our dynamic team. As the first point of contact for the blithequark community, you will play a vital role in ensuring the success of our logistics services and providing a great experience for our users. This is a remote work opportunity, offering the flexibility to work from anywhere, with a schedule that includes non-traditional hours such as evenings, weekends, and holidays.

Key Responsibilities

• Provide phone, email, and text-based support to blithequark customers, partners, users, and other community members, addressing all concerns politely and professionally.
• Utilize active listening skills to understand and confirm information, ensuring that customer concerns are resolved efficiently and effectively.
• Balancing efficiency and speed with ensuring a high-quality customer experience, you will proactively monitor in-progress deliveries and take corrective action when necessary.
• Manage non-standard delivery situations with professionalism, empathy, and urgency, ensuring that customers receive the best possible support.
• Effectively use Salesforce and other internal tools to accurately log interactions and solve issues, collaborating with team members from various blithequark departments to ensure a seamless delivery experience.

Essential Qualifications

• A combination of sales or customer service experience, optimally with a technology or logistics company, demonstrating a strong understanding of customer needs and expectations.
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities, ensuring that customers feel valued and supported.
• Able to quickly and efficiently problem-solve and troubleshoot, with a proactive approach to navigating uncertainty and ambiguity.
• Comfortable with a fast-paced environment and changing requirements, with the ability to adapt to new situations and challenges.
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends, with a commitment to providing exceptional customer support at all times.

Preferred Qualifications

• Fluency in Spanish, which would be a significant asset in supporting our diverse customer base.
• Experience working with technology or logistics companies, with a strong understanding of the industry and its challenges.
• Familiarity with Salesforce and other internal tools, with the ability to quickly learn and adapt to new systems and processes.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with a customer-first mentality. You will be an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. Other key skills and competencies include:

• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A proactive and adaptable approach, with a willingness to learn and take on new challenges.
• A strong team player, with the ability to collaborate and communicate effectively with colleagues and customers.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding and training program, ensuring that you have the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback, with regular check-ins and performance reviews to support your growth and development.
• Opportunities for career advancement, with a clear path for progression and advancement within the company.
• Access to a range of learning and development resources, including online courses, workshops, and conferences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer support and driving business success. Our company culture is built on the values of innovation, customer satisfaction, and community engagement, with a strong focus on teamwork, collaboration, and mutual respect.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including:

• 100% covered health insurance premiums for yourself and your family.
• 401k with company match, to support your retirement savings and financial security.
• Tuition and student loan repayment assistance, to help you achieve your educational and career goals.
• Generous PTO, with monthly 3-day weekends and a monthly stipend to support your work-life balance.
• Access to the latest technology and tools, to ensure that you have everything you need to succeed in your role.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and driving business success, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will be part of a dynamic and supportive team, with access to a range of training and development opportunities, a competitive compensation package, and a range of perks and benefits. Don't miss out on this chance to join a leading logistics and delivery company and take your career to the next level. Apply now to become a part of the blithequark team!