Experienced Customer Support and Disability Access Service Specialist – Remote Work Opportunity for Empathetic and Tech-Savvy Individuals

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences for all our visitors, including those with disabilities. As a leader in the entertainment industry, we strive to create an inclusive and accessible environment that allows everyone to enjoy our services and products. We are now seeking a highly skilled and compassionate individual to join our team as a Disability Access Service Specialist, working remotely to provide support and assistance to our visitors with disabilities.

Job Summary

As a Disability Access Service Specialist at blithequark, you will be responsible for providing exceptional customer support to our visitors with disabilities, utilizing our various services and resources to ensure a seamless and enjoyable experience. You will work closely with our visitors to understand their needs, provide information and guidance, and resolve any issues or concerns they may have. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.

Key Responsibilities

• Proactively and effectively respond to visitor inquiries related to disability access services, providing information, guidance, and support to resolve issues and concerns
• Utilize video chat and phone calls to communicate with visitors, adapting to different communication styles and needs
• Assess situational scenarios to understand visitor challenges and provide personalized support and solutions
• Offer a single point of contact for visitors with disabilities, providing pre, during, and post-visit support and guidance
• Collaborate with internal teams to ensure seamless communication and coordination of disability access services
• Provide general information and support on retreat planning and scheduling, taking into account visitor accessibility needs
• Offer alternative solutions and options for visitors who may not qualify for disability access services, handling concerns and issues in a professional and empathetic manner

Essential Qualifications

• Bachelor's degree in a related field, such as customer service, hospitality, or social work
• Knowledge and interest in blithequark's products and services, with a strong focus on customer service and support
• Technical skills and computer proficiency, with the ability to learn and work with different systems and applications, including Microsoft Office tools and customer service software
• Strong problem-solving skills, with the ability to think critically and make informed decisions
• Ability to maintain confidentiality and handle sensitive information with discretion
• Comfortable with asking disclosure questions to gather important information from visitors and determine the best course of action
• Open to being on camera in video chat and comfortable with remote work arrangements

Preferred Qualifications

• Past experience working with individuals with disabilities or accessibility needs, with a strong understanding of disability access services and resources
• Experience in related roles, such as customer service, visitor relations, or web help desk, with a focus on providing exceptional customer support
• Increased knowledge of amusement parks and visitor tools, such as the blithequark app and My blithequark Experience
• Bilingual or multilingual skills, with the ability to communicate effectively with visitors from diverse backgrounds
• Familiarity with services for visitors with disabilities at blithequark, including disability access services and resources
• Knowledge of software and systems, such as Live Connect, Customer Service Suite, MDX, VINCENT, Zendesk, and Avaya

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. As a Disability Access Service Specialist, you will have the opportunity to develop your skills and knowledge in customer service, disability access services, and technology, with the potential to move into leadership roles or specialized positions within the company.

Work Environment and Company Culture

blithequark is a dynamic and inclusive company that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, collaborative, and respectful, with a focus on employee well-being and satisfaction. As a remote worker, you will be part of a virtual team that is connected and engaged, with regular check-ins, team meetings, and social events to foster a sense of community and belonging.

Compensation and Benefits

blithequark offers a competitive compensation package, including a salary range that is commensurate with experience and qualifications. We also offer a range of benefits, including:

• Remote work flexibility, with the ability to work from home or a remote location
• Flexible hours, with the ability to set your own schedule and work at times that suit you best
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement savings plan, with employer matching contributions
• Paid time off, including vacation days, holidays, and sick leave
• Professional development opportunities, including training, mentorship, and career advancement
• Employee assistance programs, including counseling and support services
• Discounts on blithequark products and services, including tickets, merchandise, and experiences

Conclusion

If you are a compassionate and tech-savvy individual who is passionate about providing exceptional customer support, we encourage you to apply for this exciting opportunity to join our team as a Disability Access Service Specialist. At blithequark, we are committed to creating a inclusive and accessible environment that allows everyone to enjoy our services and products, and we look forward to welcoming you to our team.