Experienced Customer Success Associate for E-commerce Brand – Part-Time Temporary Remote Opportunity (Friday-Sunday, 2pm-10pm)

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and creating a seamless shopping journey for our customers. As a leader in the e-commerce industry, we are committed to building a successful brand that exceeds our customers' expectations. Our team is dedicated to providing top-notch service, and we are looking for a talented Customer Success Associate to join our team on a part-time temporary basis.

Job Overview

As a Customer Success Associate at blithequark, you will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions, and support the team to build a successful brand. Your goal will be to meet or exceed established service level agreements set by the Customer Success Manager.

Key Responsibilities

• Answer any and all interactions during your scheduled shift in a friendly and relatable manner, ensuring that every customer interaction is positive and productive.
• Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand and drive customer loyalty.
• Demonstrate empathy towards customers' needs while understanding the business's bottom line, finding solutions that meet both the customer's and the company's needs.
• Collect and share feedback to external teams to ensure the needs of the customers are being met, contributing to the continuous improvement of our customer experience.

Qualifications and Requirements

To be successful in this role, you will need to have a minimum of 2 years of experience in customer service or a related role, with a proven track record of delivering exceptional customer experiences. You should demonstrate a passion for and understanding of the blithequark brand, customers, and products, with a strong ability to communicate effectively and build rapport with customers.

Essential Qualifications

• Minimum 2 years of experience in customer service or related role.
• Demonstrated passion for and understanding of the blithequark brand, customers, and products.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and decision-making skills, with the ability to think critically and outside the box.

Preferred Qualifications

• Experience working in an e-commerce or retail environment, with a strong understanding of the shopping experience and customer needs.
• Knowledge of customer service software and technology, with the ability to learn and adapt to new systems quickly.
• Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform customer experience improvements.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
• Problem-solving skills: Strong problem-solving and decision-making skills, with the ability to think critically and outside the box.
• Customer focus: A strong customer focus, with the ability to understand and meet the needs of customers in a fast-paced and dynamic environment.
• Teamwork and collaboration: The ability to work effectively in a team environment, with a strong focus on collaboration and teamwork.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, with a range of opportunities for career advancement and professional development. As a Customer Success Associate, you will have the opportunity to develop your skills and knowledge, with access to training and development programs, mentorship, and coaching. If you meet or exceed established service level agreements, there is also the opportunity for a permanent offer after 3 months.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and diversity. We believe in fostering a safe, fair, and respectful work environment, where every employee feels valued and supported. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and productive work environment that supports the well-being and success of our employees.

Compensation and Benefits

As a Customer Success Associate at blithequark, you will be eligible for a range of benefits, including:

• Competitive hourly rate of $15.00 per hour.
• Opportunities for career advancement and professional development.
• Access to training and development programs, mentorship, and coaching.
• A range of perks and benefits, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Success Associate, you will have the opportunity to develop your skills and knowledge, work with a talented and dedicated team, and contribute to the success of our brand. Don't miss out on this opportunity to take your career to the next level and apply today!