Experienced eCommerce Customer Service and Sales Representative for Industrial Supply Solutions

Welcome to blithequark

blithequark is a renowned, family-owned industrial supply company that has been serving its customers with dedication and excellence since its inception in 1976. As a third-generation company, we pride ourselves on our commitment to providing top-notch customer service and building long-lasting relationships with our clients. We are now seeking an exceptional Customer Service/Sales Representative to join our dynamic team and contribute to our mission of delivering outstanding industrial supply solutions.

Job Overview

In this critical role, you will be responsible for ensuring customer satisfaction and maintaining a positive relationship with our clients. As a highly organized and detail-oriented individual, you will manage high-volume calls and emails in a consistently friendly and efficient manner. Your excellent time management skills and ability to work proactively will enable you to handle multiple tasks simultaneously, providing exceptional customer service and driving sales growth.

Main Job Duties

• Manage and assign emails to ensure timely responses and resolution of customer inquiries
• Process invoices from suppliers, ensuring accuracy and attention to detail
• Deliver customer invoices and receive payments, handling credit card transactions with precision
• Enter tracking numbers into our Enterprise Resource Planning (ERP) system and eCommerce websites, maintaining accurate records and facilitating seamless order tracking
• Manage high-volume phone calls from customers and vendors, providing exceptional service and support
• Provide verbal and email quotes to customers, ensuring accuracy and competitiveness
• Communicate with vendors to confirm price and availability, negotiating the best possible terms for our customers
• Process orders with vendors and confirm order acknowledgments, ensuring timely and accurate fulfillment
• Keep track of backorders and follow up with vendors and customers regarding ship dates, providing proactive updates and resolutions
• Prepare and reconcile monthly payments to vendors, maintaining accurate financial records and ensuring compliance with our financial policies
• Keep track of past-due invoices, following up with customers and resolving any outstanding issues in a professional and courteous manner

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 3 years of experience in eCommerce customer service and sales, with a proven track record of delivering exceptional customer experiences and driving sales growth
• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders
• Highly detail-oriented, with a strong focus on accuracy and attention to detail in all aspects of your work
• Proactive work ethic and communication style, with the ability to work independently and as part of a team
• High-level organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
• Friendly and patient demeanor, with the ability to work effectively in a fast-paced environment and provide exceptional customer service
• Proficient in Microsoft Office, with experience in eCommerce software and a willingness to learn our proprietary systems
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus, but not required
• Ability to maintain confidential financial documentation and adhere to our financial policies and procedures
• Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility

Preferred Qualifications

• Experience working in a remote or home-based environment, with a reliable and fast internet connection
• Familiarity with ERP systems and eCommerce platforms, with the ability to learn and adapt to new technologies
• Strong analytical and problem-solving skills, with the ability to resolve complex customer issues and provide proactive solutions
• Excellent time management and prioritization skills, with the ability to manage multiple tasks and projects simultaneously

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive salary: $22 - $24 per hour
• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch break
• Annual raises and bonuses, based on performance and contributions to the company
• Health Insurance, with a range of options to suit your needs
• 401(k) matching, to help you plan for your future
• Paid parental leave, to support you and your family
• Work from home options, with the flexibility to balance your work and personal life
• Equipment provided, to ensure you have the tools and resources you need to succeed

Our Culture and Values

At blithequark, we pride ourselves on our family-owned values and commitment to excellence. We believe in fostering a positive and supportive work environment, where our employees can thrive and grow. We are an Equal Opportunity Employer, dedicated to providing a diverse and inclusive workplace, where all employees can contribute and succeed.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our dynamic team and contribute to our mission of providing outstanding industrial supply solutions.

Conclusion

At blithequark, we are committed to providing our customers with the best possible service and support. As a Customer Service/Sales Representative, you will play a critical role in delivering exceptional customer experiences and driving sales growth. If you are a highly motivated and customer-focused individual, with a passion for excellence and a commitment to delivering outstanding results, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing outstanding industrial supply solutions.