Experienced Healthcare Patient Customer Service Representative – Delivering Exceptional Support in Revenue Cycle Management at blithequark

Introduction to blithequark

blithequark is a pioneering force in the realm of revenue cycle management, dedicated to providing reliable, customer-centric services that exceed expectations. With a strong foundation built on excellence and trust, we have established a corporate culture that fosters growth, innovation, and employee satisfaction. Since our inception in 2008, we have evolved from a medical billing company to a comprehensive, data-driven solution for laboratories, urgent care facilities, physicians, therapists, and other healthcare professionals. By leveraging our extensive experience and proprietary technology, we have achieved an exceptional client satisfaction record, managing over $1 billion in claims, with a remarkable 20,000+ payer enrollment track record across all 50 states, and an impressive 98 percent clean claim rate.

About the Role

We are seeking an experienced and skilled Healthcare Patient Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our patients, addressing their concerns, and providing timely resolutions. This is a remote position, offering a Monday to Friday schedule with no weekends, providing a healthy work-life balance. If you have a passion for customer service, a strong background in medical billing and collections, and excellent communication skills, we encourage you to apply for this exciting opportunity.

Primary Responsibilities

• Answer patient calls regarding Explanation of Benefits (EOB) and research balances, providing clear and concise explanations and resolutions.
• Manage patient refunds, ensuring timely and accurate processing.
• Process patient payments, maintaining accurate records and ensuring compliance with regulatory requirements.

Requirements

To be successful in this role, you will need:

• A minimum of one year of experience in medical billing and collections, with a thorough understanding of commercial insurance, Medicaid, and Medicare reimbursement processes.
• Current knowledge of medical billing and reimbursement principles, including EOBs and patient payment processing.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with patients, clients, and internal stakeholders.
• Extensive attention to detail, organization, and multi-tasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A strong customer service orientation, with a focus on providing positive experiences for clients, guests, and patients.
• Self-motivation, multitasking, and a team player mentality, with a willingness to collaborate and support colleagues to achieve shared goals.

Essential Qualifications

In addition to the requirements outlined above, the ideal candidate will possess:

• A strong understanding of revenue cycle management principles and practices.
• Experience with proprietary technology and software applications related to medical billing and collections.
• Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
• A strong commitment to customer satisfaction, with a focus on delivering exceptional service and support.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a remote or virtual work environment, with a proven ability to work independently and manage time effectively.
• Certification in medical billing and collections, such as CPC or CPB.
• Experience with electronic health records (EHRs) and practice management systems (PMS).
• Bilingual or multilingual skills, with the ability to communicate effectively with patients and clients from diverse backgrounds.

Skills and Competencies

To succeed in this role, you will need to demonstrate:

• Strong communication and interpersonal skills, with the ability to build rapport with patients, clients, and internal stakeholders.
• Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
• A strong attention to detail, with the ability to maintain accurate records and ensure compliance with regulatory requirements.
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and support.
• A strong commitment to ongoing learning and professional development, with a willingness to stay up-to-date with industry trends and best practices.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to investing in the growth and development of our employees. As a Healthcare Patient Customer Service Representative, you will have access to:

• Ongoing training and professional development opportunities, with a focus on industry trends and best practices.
• Career advancement opportunities, with a clear path for professional growth and development.
• A collaborative and supportive work environment, with a focus on teamwork and shared success.
• Recognition and reward programs, with a focus on acknowledging and rewarding outstanding performance and contributions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and fun working environment. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues from diverse backgrounds. Our company culture is built on a foundation of excellence, trust, and employee satisfaction, with a focus on delivering exceptional service and support to our clients and patients.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including:

• Competitive wage and salary, with opportunities for growth and advancement.
• Paid time off (PTO), with a generous allocation of vacation and sick leave.
• Comprehensive health insurance, with a range of plan options to suit your needs.
• Dental and life insurance, with a focus on supporting your overall health and wellbeing.
• Employee recognition plan, with a focus on acknowledging and rewarding outstanding performance and contributions.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Healthcare Patient Customer Service Representative at blithequark, you will be part of a dynamic and growing team, with opportunities for career growth and development, and a range of perks and benefits. Don't miss out on this chance to join a leading provider of revenue cycle management services and make a real difference in the lives of our patients and clients. Apply now and take the first step towards a rewarding and challenging career with blithequark.