Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join our team at blithequark.

About the Role

As a Customer Sales and Service Representative at blithequark, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You will be the go-to person for customers who have questions or issues, providing them with timely and effective solutions. With your knowledge of blithequark's products and services, you will instill confidence and loyalty in our customers, identifying their needs and proactively offering our products and services to meet monthly sales goals.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, taking a genuine interest in learning about your customers, their business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications:

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications:

• Related Bachelor's Degree or higher
• 2+ years' experience in a sales or customer service role
• Proven track record of meeting or exceeding sales goals
• Experience with cloud and security solutions, Internet of Things, and video entertainment
• Strong technical skills and ability to learn new technologies quickly

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within, so you'll have opportunities to move into new roles and take on new challenges as you grow and develop in your career.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative. We believe in fostering a culture of inclusivity, diversity, and belonging, where everyone feels valued, connected, and empowered to reach their potential. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $648.50 to $1,775.00 weekly, depending on your location and confirmed job-related skills and experience. You'll also have access to a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're committed to helping you move forward in your career and in areas of your life outside of blithequark.

Conclusion

If you're looking for a career where you can make a real difference, then join our team at blithequark. As a Customer Sales and Service Representative, you'll have the opportunity to deliver exceptional customer experiences, drive sales growth, and develop your skills and career. Apply now to take the first step towards an exciting and rewarding career at blithequark.