Experienced Remote Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with blithequark

Welcome to blithequark

Imagine being part of a dynamic and growing team that has been recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. At blithequark, we strive to create an environment where our employees thrive, enjoy coming to work, and have access to a balanced quality of life. As a Customer Service Representative, you will be an integral part of our team, developing your skills, positively impacting your community, and achieving your personal and professional goals.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative at blithequark, your day will be filled with exciting challenges and opportunities to make a difference in the lives of our customers. Your key responsibilities will include:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims, and ensuring that our customers receive exceptional support.
• Listening attentively to our customers, asking questions to further determine their needs, requests, or concerns, and providing personalized solutions to address their queries.
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided, ensuring that our customers' issues are resolved efficiently and effectively.
• Utilizing multiple resources to research and resolve any issues related to customer inquiries, providing follow-up responses, and ensuring that our customers are satisfied with the outcome.
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed, to ensure seamless and efficient claims processing.
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), and other employee benefits, providing expert guidance and support to our customers.
• Exhibiting a positive, professional demeanor and tact throughout all calls, ensuring that our customers feel valued, respected, and supported.
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, to ensure that our customers receive exceptional service and support.

Requirements

To be successful as a Customer Service Representative at blithequark, you will need:

• A high school diploma, with some college preferred, to demonstrate your commitment to learning and personal growth.
• Two years of experience in a high-volume customer service setting, where you have developed strong communication, problem-solving, and interpersonal skills.
• Previous experience in the healthcare/dental field, benefits claims, or consumer-driven health plans, which will enable you to provide expert guidance and support to our customers.
• Excellent written and verbal communication skills, with strong attention to detail, to ensure that our customers receive accurate and timely information.
• The ability to thrive in a fast-paced, structured call center setting, where you will be working in a dynamic and supportive team environment.
• The ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents, to ensure that our customers receive seamless and efficient support.
• The ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards, to ensure that our customers' sensitive information is protected and secure.
• Intermediate skills in Microsoft Office and virtual communication applications, such as Microsoft Teams, Zoom, etc., to enable you to work efficiently and effectively in a remote environment.
• The ability to quickly adapt and learn new technologies as they are implemented in the workplace, to ensure that you remain up-to-date with the latest tools and systems.
• Residency in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota, to enable you to work remotely and provide support to our customers in these regions.
• Regular and predictable attendance, to ensure that our customers receive consistent and reliable support.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• A competitive compensation package, with an annual bonus and merit increase, to recognize and reward your hard work and contributions.
• A diverse, fun, and engaging workplace that feels like a small and close-knit community, where you will feel valued, respected, and supported.
• Paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, and your birthday off with pay, to enable you to achieve a healthy work-life balance.
• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans, to ensure that you and your loved ones receive the care and support you need.
• A 401(k) plan with company match and additional contribution for those who are eligible, to help you plan for your future and achieve your long-term goals.
• Employee Assistance Program, for you and everyone in your household, to provide support and guidance during challenging times.
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, and robust training programs, to enable you to develop your skills and advance your career.
• A Culture Champions Committee, which plans various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls, and many other activities, to enhance employee connection and engagement.

Our Culture

At blithequark, we have created a culture that is focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork. We believe in:

• Putting our customers and stakeholders at the center of all we do, to ensure that we deliver exceptional service and support.
• Striving for excellence, in everything we do, to achieve outstanding results and make a positive impact on our customers and communities.
• Encouraging employees to grow and do their best, to enable them to develop their skills and achieve their full potential.
• Balancing work and life priorities, by promoting the health and wellness of our employees, to ensure that they achieve a healthy work-life balance.
• Recognizing and celebrating our employees for their outstanding work and accomplishments, to demonstrate our appreciation and gratitude for their contributions.
• Promoting employee connection, empowerment, and engagement, through employee and volunteer activities throughout the year, to foster a sense of community and teamwork.

How to Apply

If you are a motivated and customer-focused individual, who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

At blithequark, we are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of their background, culture, or personal characteristics.

Join our team and become part of a dynamic and growing organization, that is dedicated to making a positive impact on the lives of our customers and communities. Apply now and take the first step towards an exciting and rewarding career with blithequark!