Experienced HR Shared Services Representative – Customer-Focused Role with Opportunities for Growth and Development at blithequark

Introduction to blithequark and the Industry

blithequark is the world's leading streaming entertainment provider, offering a vast array of TV series, documentaries, feature films, and mobile games to over 236 million paid memberships in more than 234 countries. As a pioneer in the entertainment industry, blithequark has revolutionized the way people consume media, providing members with the freedom to watch as much as they want, anytime, anywhere, on any internet-connected screen. With a commitment to innovation and customer satisfaction, blithequark has become a household name, synonymous with quality entertainment and exceptional user experience.

Job Overview

This role is an integral part of the HR Shared Services team at blithequark, serving as the primary point of contact for all HR inquiries from initial requests to fulfillment. As an HR Shared Services Representative, you will work closely with local and global talent groups to identify solutions and resolve employee issues in a timely manner, leveraging Workday transactions and data input & accuracy. Your customer-centric approach, combined with excellent stakeholder management skills, will enable you to provide top-notch support to employees, ensuring a seamless and positive experience.

Key Responsibilities

• Ensure the accuracy of employee data through the management of employee forms and processes, maintaining the highest level of data integrity and compliance.
• Collaborate with various teams to support applications that impact all personnel, ensuring they run smoothly and efficiently, allowing employees to focus on delivering their best work.
• Research and implement new tools and strategies to simplify, optimize, and automate work across the Talent organization, driving process improvements and enhancing overall productivity.
• Contribute to the creation, writing, and maintenance of the HR knowledge base for employees, providing accessible and up-to-date information on HR policies, procedures, and best practices.
• Assist with analyzing, intaking, and operationalizing new employee services, from pre-hire to offboarding, ensuring a comprehensive and supportive experience for all employees.
• Perform system and testing audits as requested, analyzing and documenting results and discrepancies to ensure data accuracy, integrity, and functionality.

Required Qualifications

To succeed in this role, you will need to demonstrate the following skills and qualifications:

• Demonstrated expertise with the Workday HCM tool, including Mass Uploads (EIB) and data management.
• Proven project management, communication, and customer service skills, with the ability to work independently and proactively.
• Strong analytical skills, including intermediate to advanced proficiency in sheets/Excel, with the ability to analyze complex data sets and provide actionable insights.
• A strong interest in process improvement and the ability to deliver results in a fast-paced, high-growth environment.
• Excellent problem-solving skills, with the ability to troubleshoot and resolve complex issues using rigorous logic and methodologies.
• A degree in HR, Business, IT, or a related field is preferred, although not required.
• Experience as a Workday Data Analyst, HR Generalist, or in a related role is a plus, as is experience with Zendesk ticketing system.

Essential Skills and Competencies

In addition to the required qualifications, the following skills and competencies are essential for success in this role:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Commitment to delivering exceptional customer service and support, with a focus on employee satisfaction and experience.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, learning, and professional development. As an HR Shared Services Representative, you will have access to:

• Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and mentoring, with regular feedback and performance evaluations to support your growth and development.
• Opportunities for career advancement, with a clear path for progression within the HR Shared Services team or other areas of the organization.
• Access to a wide range of learning and development resources, including online courses, workshops, and conferences.
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional HR support and services.

Work Environment and Company Culture

At blithequark, we pride ourselves on our unique and dynamic company culture, which is built on a foundation of innovation, creativity, and collaboration. Our work environment is fast-paced and exciting, with a focus on delivering exceptional results and exceeding customer expectations. As an HR Shared Services Representative, you will be part of a talented and diverse team, with opportunities to contribute to the development of our company culture and values.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These include:

• A competitive salary and bonus structure, with opportunities for growth and development.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and stock options.
• A range of perks and discounts, including free access to blithequark content, discounts on company products and services, and access to exclusive events and experiences.
• A flexible and dynamic work environment, with opportunities for remote work and flexible scheduling.
• A collaborative and supportive team culture, with a focus on employee satisfaction and experience.

Conclusion

If you are a motivated and customer-focused HR professional, with a passion for delivering exceptional support and services, we encourage you to apply for this exciting opportunity at blithequark. As an HR Shared Services Representative, you will play a critical role in supporting the growth and development of our employees, while contributing to the success and innovation of our organization. Don't miss this chance to join our talented team and take your career to the next level. Apply now to become a part of the blithequark family and experience the thrill of working with a global leader in the entertainment industry.