Temporary Remote Catastrophe (CAT) Customer Service Representative – Delivering Empathy and Support in Times of Need at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a valued and growing resource for over 1,000 companies, specializing in customer service and benefits compliance. As a twice-awarded Great Place to Work, we are dedicated to fostering a culture of excellence, empathy, and support. We are now seeking highly motivated, production-driven, and team-oriented individuals to join our team as Temporary Remote Catastrophe (CAT) Customer Service Representatives. This is an exceptional opportunity to make a meaningful difference in the lives of those affected by catastrophes, while working in a dynamic and fast-paced environment.

Job Overview

As a CAT Customer Service Representative at blithequark, you will play a vital role in providing exceptional customer service and technical expertise to individuals in need. Your primary responsibility will be to apply the latest customer service techniques, utilizing our account management systems to improve the customer experience during difficult times. This temporary, remote position is contingent on catastrophe relief needs, offering flexible scheduling and the opportunity to work from the comfort of your own home.

Key Responsibilities

• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
• Offer empathy and support to customers during the claim process, ensuring a compassionate and understanding approach.
• Collect and document all claim details provided by the customer into the claim accurately, utilizing our account management systems.
• Identify and resolve customer issues by adhering to client-specific handling instructions, ensuring efficient and effective solutions.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, maintaining a high level of quality and professionalism.

Requirements and Qualifications

To be successful in this role, you must possess excellent organizational, written, and oral communication skills, with the ability to type swiftly and accurately (40+ words per minute). You should have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and a basic understanding of Windows operating systems. Additionally, you must be highly reliable, with the ability to maintain regular attendance and punctuality, and be authorized to work in the country where the job is based.

Essential Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Preferred Qualifications

• Previous experience in customer service or a related field
• Experience working in a fast-paced environment, with the ability to multi-task and self-manage
• Strong problem-solving skills, with the ability to evaluate, troubleshoot, and follow up on customer issues
• Ability to thrive in a remote work environment, with minimal supervision

Technical Requirements

To perform this role, you must have your own computer, meeting the following specifications:

• Operating System – Windows 10, Windows 11, Windows Home
• Not Supported – Chromebooks, macOS, Linux, Etc.

Additionally, you must have a reliable internet connection, with the ability to run a Speedtest from the computer you will be working from (www.speedtest.net). An Ethernet connection is strongly recommended, and you must be on a private network, not allowed to work in public locations. No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

As a Temporary Remote Catastrophe (CAT) Customer Service Representative at blithequark, you can expect:

• Competitive hourly pay of $15 per hour
• Flexible scheduling, with the ability to choose your own hours from available shifts
• Opportunity to work from home, with minimal supervision
• Potential for rehire during high volume timeframes, including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will have access to comprehensive training, designed to equip you with the skills and knowledge necessary to excel in this role. You will also have opportunities to develop your skills and advance your career, with potential for future employment opportunities within the company.

Company Culture and Work Environment

At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is inclusive, respectful, and empowering, where employees feel valued and appreciated. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues from across the country.

Conclusion

If you are a motivated, empathetic, and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Temporary Remote Catastrophe (CAT) Customer Service Representative at blithequark, you will have the chance to make a meaningful difference in the lives of those affected by catastrophes, while working in a dynamic and fast-paced environment. Don't miss out on this opportunity to join our team and start your journey with blithequark today!