Experienced Remote Administrative and Customer Service Representative with Advanced Excel Skills for Dynamic Business Operations

Introduction to blithequark

At blithequark, we are pioneers in our industry, committed to delivering exceptional service and fostering long-term relationships with our clients. As a leader in our field, we recognize the importance of having a talented and dedicated team. We are now seeking an experienced Remote Administrative and Customer Service Representative to join our dynamic team. This role offers the opportunity to work remotely, utilizing your advanced Excel skills and exceptional customer service abilities to drive business success.

Job Overview

As a Remote Administrative and Customer Service Representative at blithequark, you will play a vital role in ensuring the seamless operation of our administrative functions and providing top-notch service to our valued customers. Your primary responsibilities will include submitting contractual changes, arranging new account setups, and configuring pricing increases, among other key tasks. If you are a detail-oriented individual with excellent time management skills, a strong background in Excel, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Submit contractual changes to internal teams based on agreements on file, ensuring accuracy and attention to detail.
• Arrange new account setups and frequency changes, providing a seamless onboarding experience for our clients.
• Read and interpret contracts, extracting relevant information to inform business decisions.
• Configure pricing increases and monthly fees, ensuring compliance with contractual agreements.
• Audit invoices to ensure accuracy and identify areas for improvement.
• Follow up with customers to verify sales and contractual details, providing exceptional customer service and support.
• Prioritize tasks effectively, managing multiple projects and deadlines in a fast-paced environment.
• Perform data entry tasks with precision, maintaining accurate and up-to-date records.

Requirements and Qualifications

To be successful in this role, you must possess a unique blend of administrative, technical, and interpersonal skills. The following requirements are essential:

• Attention to detail, critical thinking, and excellent time management skills.
• Proficiency in using a phone and comfort with making multiple calls throughout the day.
• Ability to prioritize tasks effectively and manage multiple projects simultaneously.
• Strong data entry skills, with accuracy and attention to detail.
• Advanced knowledge of Excel, including complex formulas and data analysis.
• Ability to extract and analyze data up to thousands of line items, providing insights to inform business decisions.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Project experience, demonstrating your ability to manage multiple tasks and deadlines.
• Customer service experience, showcasing your ability to provide exceptional support and service to clients.
• Combination of project and customer service experience, highlighting your versatility and range of skills.

Education and Experience

We are seeking candidates with a strong educational foundation and relevant work experience. The following are required:

• Experience working with Excel, with advanced knowledge and skills preferred.
• Project experience, customer service experience, or a combination of both, demonstrating your ability to work in a fast-paced environment and provide exceptional service.

Work Environment and Culture

At blithequark, we are committed to fostering a positive and supportive work environment, even in a remote setting. As a Remote Administrative and Customer Service Representative, you will be required to:

• Sign a WFH agreement, ensuring that you will be operating in a quiet workplace free of distractions.
• Be available for on-camera meetings, as required.

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our ranks.

Compensation and Benefits

We offer a competitive compensation package, with an hourly rate of $18.00 - $20.22 per hour. As a full-time employee, you can expect to work 40 hours per week, with opportunities for professional growth and development. Our benefits package includes:

• Competitive hourly rate.
• Opportunities for professional growth and development.
• Remote work arrangement, with flexibility and autonomy.
• Collaborative and supportive work environment.

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service and advanced Excel skills, we encourage you to apply for this exciting opportunity. As a Remote Administrative and Customer Service Representative at blithequark, you will play a vital role in driving business success and fostering long-term relationships with our clients. Join our dynamic team and take the first step towards a rewarding and challenging career. Apply now and discover the opportunities that await you at blithequark!