Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at blithequark

Introduction to blithequark

Imagine being part of a dynamic team that is revolutionizing the way veterinary professionals purchase supplies for their practices. At blithequark, we are on a mission to modernize the $50B+ animal health industry by providing a cutting-edge eCommerce and mobile platform. Our innovative solution enables veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the lives of millions of animals across the United States.

About the Position

We are seeking an exceptional and passionate individual to join our growing team as a Chat Support Associate. As a key member of our support team, you will play a vital role in ensuring that our users have an excellent experience on our platform. Your primary responsibility will be to engage with our vibrant community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, and internal discussion boards. If you are a proactive self-starter who thrives in a fast-paced team environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to user inquiries via live chat, email, and phone in a timely and professional manner, ensuring that all issues are resolved efficiently and effectively.
• Troubleshoot issues quickly and explain scenarios and solutions in a clear and concise manner, demonstrating excellent written and verbal communication skills.
• Handle various daily and weekly administrative responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more, to ensure seamless support workflows.
• Collaborate with cross-functional teams, including engineering, partner, and corporate teams, to provide valuable insights and recommendations for enhancing our platform and tools.
• Work closely with vendor and industry partners to streamline communication and alerts between systems, ensuring a cohesive and integrated user experience.
• Contribute to the continuous development and expansion of our support processes, identifying areas for improvement and implementing innovative solutions to streamline support workflows.

Essential Qualifications

• 1 year of relevant customer-facing work experience, preferably in a support or service-oriented role.
• 2-year Associate's degree or 4-year College degree, demonstrating a strong foundation in communication, problem-solving, and critical thinking.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and solutions in a clear and concise manner.
• Experience in chat support or other customer-facing roles, with a strong understanding of the importance of timely and effective issue resolution.
• Patient and compassionate approach when handling difficult situations, with a strong desire to learn and help customers succeed.
• Ability to adapt quickly to changing priorities and manage multiple concurrent responsibilities, demonstrating flexibility and resilience in a fast-paced environment.

Preferred Qualifications

• Experience working in a tech or startup environment, with a strong understanding of the latest trends and technologies in customer support and platform development.
• Familiarity with intercom and/or other chat platforms, with a strong understanding of the importance of seamless and integrated user experiences.
• Knowledge of the animal health industry or veterinary profession, with a passion for making a positive impact on the lives of animals and the people who care for them.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for growth, development, and learning. As a Chat Support Associate, you will have access to a range of training and development programs, including:

• Comprehensive onboarding and training program, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and mentoring, with regular feedback and performance evaluations to support your growth and development.
• Opportunities for professional development, including conferences, workshops, and online courses, to help you stay up-to-date with the latest trends and technologies in customer support and platform development.
• Cross-functional training and collaboration, with opportunities to work with other teams and departments to gain a deeper understanding of our platform and business operations.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a member of our team, you can expect:

• A positive and supportive work environment, with a strong emphasis on work-life balance and employee well-being.
• Opportunities for socialization and team-building, including regular team events, outings, and activities.
• A culture of innovation and experimentation, with a strong emphasis on creativity, risk-taking, and continuous learning.
• A commitment to diversity, equity, and inclusion, with a strong focus on creating a workplace that is welcoming and inclusive to all employees.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and success. These include:

• 100% remote work arrangement, with the flexibility to work from anywhere in the United States.
• Comprehensive medical, dental, and vision insurance, with a strong focus on employee health and well-being.
• Automatic 401k contribution, with a generous matching program to support your retirement savings.
• Employee referral program, with incentives for referring talented candidates to our team.
• At-home office setup, with a stipend to support your remote work arrangement.
• Bi-annual company retreats, with opportunities for team-building, socialization, and professional development.
• Open vacation policy, with a strong emphasis on work-life balance and employee well-being.
• Equity opportunities, with a chance to share in the growth and success of our company.
• Monthly team events, with opportunities for socialization, team-building, and fun.

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding role in customer support, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on teamwork, innovation, and customer satisfaction, we are confident that you will find our company culture and work environment to be dynamic, inclusive, and supportive. Don't miss out on this chance to join our growing team and make a positive impact on the lives of animals and the people who care for them. Apply now and take the first step towards an exciting and rewarding career at blithequark!