Experienced Remote Chat Representative – Golf Enthusiast and Titleist Product Expert for Exceptional Customer Experience

Introduction to blithequark

At blithequark, we believe in harnessing the power of genuine human connections to elevate the online shopping experience. Our mission is to bring together passionate individuals who share their expertise and enthusiasm with customers, creating a unique and effective shopping experience that sets us apart. We're dedicated to finding and empowering fanatics, enthusiasts, and advocates who can provide exceptional support and guidance to our customers. If you're a golf enthusiast with a deep knowledge of the Titleist product line and a passion for sharing your expertise, we invite you to join our team as a remote chat representative.

About the Role

We're seeking highly skilled and knowledgeable remote chat representatives to provide exceptional customer experiences on titleist.com. As a representative, you will be the face of our brand, engaging with customers, answering their questions, and providing expert advice on our products. Your passion for golf and the Titleist brand will be contagious, inspiring our customers and creating a loyal community of enthusiasts. If you have a strong background in golf, excellent communication skills, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer service and support through live chat, responding to customer inquiries and resolving issues in a timely and professional manner.
• Share your passion and knowledge of the Titleist product line, including golf clubs, balls, and accessories, to inspire and educate customers.
• Utilize your golf club fitting experience to provide expert advice and guidance to customers, helping them find the perfect equipment to suit their needs.
• Stay up-to-date with the latest products, events, and news from the Titleist brand, sharing your insights and expertise with customers.
• Compare and analyze competitor products, providing customers with informed recommendations and guidance.
• Demonstrate empathy and understanding in stressful situations, providing support and solutions to customers in a professional and courteous manner.

Essential Qualifications

• 5+ years of golf experience, with a deep understanding of the game and its equipment.
• Knowledge of the Titleist product line, including golf clubs, balls, and accessories.
• Golf club fitting experience, with the ability to provide expert advice and guidance to customers.
• Familiarity with top component brands and their products.
• Ability to engage and inspire dedicated golfers with Titleist brand and product knowledge.
• Strong communication skills, with the ability to explain complex concepts in a clear and concise manner.
• Ability to type at least 35 words per minute, with strong text-based communication skills.

Preferred Qualifications

• Previous experience in customer service or sales, with a focus on providing exceptional support and guidance to customers.
• Knowledge of e-commerce platforms and live chat software.
• Experience working in a remote or virtual environment, with the ability to self-motivate and manage your time effectively.

Technology Requirements

• A desktop or laptop with a Chrome browser (tablets and other mobile devices are not compatible at this time).
• A stable internet connection with a minimum speed of 10mbps.
• Reliable sound output, either through built-in computer speakers or third-party speakers or headsets.

Career Growth and Development

At blithequark, we're committed to the growth and development of our team members. As a remote chat representative, you'll have access to ongoing training and support, helping you to develop your skills and knowledge in the golf industry. You'll also have the opportunity to work with a talented team of enthusiasts and experts, sharing your passion and expertise with customers and contributing to the success of our brand.

Work Environment and Culture

Our team at blithequark is passionate, enthusiastic, and dedicated to providing exceptional customer experiences. We believe in fostering a positive and supportive work environment, where our team members can thrive and grow. As a remote chat representative, you'll be part of a dynamic and virtual team, working together to achieve our goals and create a loyal community of customers.

Compensation and Benefits

This is a 1099 Independent Contractor position, offering a competitive hourly rate of $20 per hour. You'll also have the opportunity to work on a flexible schedule, with the ability to choose your own hours and work from the comfort of your own home. As a representative of the Titleist brand, you'll have access to insider information about the latest products and events, as well as the opportunity to be part of a community of enthusiasts and experts.

Additional Benefits

• Paid weekly, with the opportunity to earn a competitive income.
• Immediate start upon completion of onboarding, with the ability to begin working with customers right away.
• Remote position from anywhere, with the ability to work from the comfort of your own home or office.
• Opportunity to work with a talented team of enthusiasts and experts, sharing your passion and expertise with customers.

Conclusion

If you're a golf enthusiast with a passion for the Titleist brand and a desire to share your expertise with customers, we encourage you to apply for this exciting opportunity. As a remote chat representative, you'll have the chance to work with a talented team of enthusiasts and experts, providing exceptional customer experiences and contributing to the success of our brand. With competitive compensation, flexible scheduling, and the opportunity to work from the comfort of your own home, this is an opportunity you won't want to miss. Apply today to join our team and start sharing your passion with customers!