Experienced Customer Care Associate for Group Orders – Delivering Exceptional Support and Driving Social Impact at blithequark

Welcome to blithequark

blithequark is the pioneering food ordering platform designed for companies to nourish their employees while making a positive impact on local communities. Our innovative platform enables employees to order meals from their favorite restaurants, and with every meal ordered, we donate a meal to those in need through partnerships with organizations like Feeding America and City Harvest. To date, we have donated over 10 million meals, demonstrating our commitment to combating food insecurity and fostering a culture of social responsibility.

At blithequark, we believe that being well-fed is essential for employee wellbeing, team performance, and company culture. By joining our team, you will be part of a mission-driven organization that brings people together through the power of food, while making a tangible difference in the lives of others.

About the Role

As a Customer Care Associate, Group Orders, you will play a vital role in ensuring the highest level of support for our Group Order clientele. You will receive comprehensive training to become an expert on the blithequark order platform, develop a deep understanding of restaurant dynamics and operations, and master Customer Support best-practices. This specialized role is responsible for overseeing the seamless execution of daily Group Orders, serving as the ultimate resource for both our clients and restaurant partners. If you are passionate about delivering exceptional customer experiences and thrive in fast-paced environments, this is an ideal opportunity for you to grow and make a meaningful impact.

Key Responsibilities

• Collaborate with restaurant partners to resolve real-time order-related issues, ensuring timely and effective solutions.
• Respond to customer emails and phone calls in a fast-paced, time-critical manner, providing empathetic and professional support.
• Ensure that Group Order operations, procedures, and systems are adhered to, maintaining the highest standards of quality and efficiency.
• Constructively handle or supervise order escalations and customer complaints, resolving issues in a fair and courteous manner.
• Work closely with management and leadership to develop and improve methods and strategies, supporting rapid team and platform growth.
• Serve as a trusted resource for both our prestigious clients and valued restaurant partners, providing expert guidance on all aspects of daily Group Order operations.

Essential Qualifications and Skills

To excel in this role, you will possess:

• Excellent phone skills, with the ability to communicate confidently and effectively with customers and restaurant partners.
• Empathy and a customer-centric approach, allowing you to understand and address customer concerns with compassion and competence.
• Collaborative mindset, with a strong desire to work with a close-knit team to achieve common goals and drive success.
• Assertiveness, with the ability to uphold blithequark's standards of service and communicate effectively with customers and restaurant partners.
• Meticulous written and verbal communication skills, enabling you to assess and respond to customer emails in a succinct, relevant, and professional manner.
• Coachability, with a willingness to learn, grow, and develop your skills, seeking feedback and opportunities for improvement.
• Dynamic problem-solving skills, with the ability to think critically and adapt to changing situations, applying core concepts to resolve issues efficiently.

Preferred Qualifications and Skills

While not required, the following qualifications and skills are desirable:

• Previous experience in customer-facing roles, preferably in the food service or hospitality industry.
• Familiarity with customer relationship management (CRM) software and other relevant tools and technologies.
• Knowledge of restaurant operations and dynamics, with an understanding of the challenges and opportunities in the food service industry.
• Experience working in fast-paced, dynamic environments, with the ability to prioritize tasks and manage multiple responsibilities.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Care Associate, Group Orders, you will have opportunities to:

• Develop your skills and expertise in customer support, restaurant operations, and team collaboration.
• Take on additional responsibilities and contribute to the development of new processes and strategies.
• Participate in training and professional development programs, enhancing your knowledge and skills in areas such as customer service, communication, and problem-solving.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to drive business growth and improve customer experiences.

Work Environment and Company Culture

blithequark is proud to offer a dynamic and inclusive work environment, with a strong focus on teamwork, collaboration, and social responsibility. As a member of our team, you will:

• Be part of a mission-driven organization that is making a positive impact on local communities.
• Work with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences.
• Enjoy a flexible and supportive work environment, with opportunities for growth and development.
• Participate in company-wide initiatives and events, including volunteer opportunities, team-building activities, and social gatherings.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• A base salary range of $45,000 - $54,000 per year, depending on experience and qualifications.
• Equity opportunities, providing you with a stake in the company's success and growth.
• Comprehensive health insurance options, including medical, dental, and vision coverage.
• A range of benefits, including paid time off, holidays, and access to employee assistance programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and driving social impact, we encourage you to apply for the Customer Care Associate, Group Orders role at blithequark. As a member of our team, you will be part of a dynamic and inclusive organization that is making a positive difference in the lives of others. Join us in our mission to bring people together through the power of food, while fostering a culture of social responsibility and community engagement.

blithequark is an Equal Opportunity Employer, committed to building a diverse and inclusive workforce. If you require additional accommodations to feel comfortable during the interview process, please do not hesitate to contact us.