Junior Customer Support Engineer for a Leading Sports Club – Providing Exceptional Technical Assistance and Ensuring Customer Satisfaction

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative solutions and dedicated support teams. As a trusted partner to one of the largest sports clubs in Europe, we are committed to providing premium fitness and leisure opportunities to individuals and families. Our client's membership program offers access to modern gyms, group classes, swimming pools, and spas, promoting a comprehensive approach to health and wellness. We are now seeking a highly motivated and skilled Junior Customer Support Engineer to join our team in Lviv, Ternopil, or Ivano-Frankivsk.

About the Role

As a Junior Customer Support Engineer at blithequark, you will play a vital role in ensuring the satisfaction of our client's members by providing technical assistance and resolving issues related to their mobile application. You will be the primary point of contact for customers, working closely with our IT teams to investigate and resolve issues efficiently. If you have a passion for delivering exceptional customer service, are proficient in using various tools and technologies, and have excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Gather all required information from customers to start an issue investigation, ensuring that you have a thorough understanding of the problem and can provide effective solutions.
• Investigate, reproduce, and document customer issues, using your technical expertise to identify the root cause of the problem and develop a plan to resolve it.
• Provide steps and solutions to customers on how to fix issues, ensuring that they are able to use the mobile application seamlessly and efficiently.
• Coordinate communication between IT teams and customers, serving as a liaison to ensure that issues are resolved promptly and that customers are informed of progress and resolutions.
• Administrate the mobile application via the admin panel, using your technical skills to configure settings, manage user accounts, and perform other administrative tasks as needed.
• Maintain documentation and knowledge base, ensuring that all information is up-to-date and accurate, and that customers have access to the resources they need to use the application effectively.
• Prepare reports based on the number of requests, purchases, and other key metrics, using data to identify trends and areas for improvement, and to inform decisions about future development and support.

Requirements

To be successful in this role, you will need to have:

• At least 1+ years of relevant experience in customer support, technical assistance, or a related field, with a proven track record of delivering exceptional customer service and resolving complex technical issues.
• Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel, with a strong understanding of how to use these tools to manage customer interactions, track issues, and collaborate with team members.
• Understanding of the basics of mobile applications and technology, with a strong foundation in technical concepts and principles, and the ability to learn and adapt to new technologies quickly.
• Manual QA experience is a plus, as is experience with SQL Databases, with a strong understanding of how to design, implement, and test database systems, and how to use data to inform decisions and drive business outcomes.
• Ability to work independently and remotely, with a strong sense of self-motivation and discipline, and the ability to manage your time and priorities effectively in a fast-paced, dynamic environment.
• Excellent communication skills, with the ability to communicate complex technical information clearly and effectively to customers, both verbally and in writing.
• Problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions, and to think creatively and outside the box to resolve unique and challenging problems.
• Upper-Intermediate English (written and spoken), with a strong ability to communicate effectively with customers and team members, and to understand and interpret complex technical information.

What You Will Get

By joining blithequark as a Junior Customer Support Engineer, you will have the opportunity to:

• Work closely with a leading sports club, providing technical assistance and support to their members, and contributing to the development and delivery of innovative fitness and leisure solutions.
• Develop your skills and expertise in a dynamic and supportive environment, with opportunities for training, mentorship, and career advancement, and the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Take on challenging tasks and projects, with the opportunity to make a real impact on the business, and to contribute to the development and delivery of innovative solutions that meet the evolving needs of our clients and their customers.
• Collaborate with a team of professionals who are dedicated to delivering exceptional customer service, and who are passionate about using technology to drive business outcomes and improve customer experiences.
• Enjoy a dynamic environment with a low level of bureaucracy, with a focus on innovation, creativity, and collaboration, and the opportunity to work in a fast-paced, agile environment that is always looking for new and better ways to deliver exceptional customer experiences.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, and we offer a range of opportunities for training, mentorship, and career advancement. As a Junior Customer Support Engineer, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment, with the chance to take on new challenges and responsibilities as you grow and develop in your career. Whether you are looking to specialize in a particular area of customer support, or to move into a leadership role, we have the resources and expertise to help you achieve your goals.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and fast-paced, with a focus on innovation, creativity, and customer satisfaction. We believe in empowering our employees to take ownership of their work, and to make decisions that drive business outcomes and improve customer experiences. Our company culture is built on a foundation of respect, trust, and open communication, with a strong emphasis on teamwork, collaboration, and mutual support. We are passionate about using technology to drive business outcomes and improve customer experiences, and we are always looking for new and better ways to deliver exceptional customer service.

Compensation and Benefits

We offer a competitive salary and benefits package, with a range of perks and incentives to recognize and reward your contributions to the business. From flexible working hours to professional development opportunities, we are committed to supporting your well-being and career growth, and to providing a work environment that is engaging, challenging, and rewarding.

Conclusion

If you are a motivated and skilled customer support professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark as a Junior Customer Support Engineer. With a strong foundation in technical concepts and principles, excellent communication skills, and a passion for delivering exceptional customer service, you will be well-suited to this role, and will have the opportunity to make a real impact on the business. Don't miss out on this chance to join a dynamic and supportive team, and to contribute to the development and delivery of innovative fitness and leisure solutions that are changing the way people live, work, and play. Apply now to take the first step in your new career!