Experienced Customer Success Manager – Web3 Technologies and Blockchain Solutions Expert

About blithequark

blithequark is at the forefront of the blockchain industry, being the development company behind a cutting-edge EVM blockchain that runs on the NEAR Protocol. We are also the innovative force behind a suite of products designed to enable Web2 companies to seamlessly capture the value of Web3. Our mission is to bridge the gap between traditional web technologies and the emerging world of decentralized applications, providing unparalleled solutions for our clients.

Our Values

At blithequark, we pride ourselves on a set of core values that guide our actions, decisions, and interactions. These include:

• Executing extreme ownership, taking full responsibility for our work and its impact.
• Striving for excellence in everything we do, from product development to customer service.
• Embracing authenticity, fostering an environment of transparency and honesty.
• Promoting merit, recognizing and rewarding talent and hard work.
• Getting things done, with a focus on efficiency, effectiveness, and timely delivery.

About the Role

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager at blithequark, you will serve as the primary point of contact for our clients and partners, ensuring their needs are met and their expectations exceeded. Your role will be pivotal in onboarding clients, driving adoption, and ensuring their continued success with our innovative solutions. You will work closely with our growth, product, and engineering teams to contribute to product improvements and optimize customer engagement strategies, playing a crucial role in the growth and satisfaction of our client base.

Requirements

To be successful in this role, you should have:

• 3+ years of experience in account management, client services, or customer success, or 2+ years of experience within the blockchain industry.
• A strong understanding of Web3 technologies, blockchain, cryptocurrencies, and decentralized applications (dApps), with the ability to communicate complex concepts simply.
• Excellent communication and interpersonal skills, with the ability to build rapport across diverse stakeholders, including clients, partners, and internal teams.
• A proven track record of managing multiple clients and projects simultaneously, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
• An analytical mindset with the ability to derive insights from data and metrics, using these insights to inform decisions and drive customer success.
• A natural problem-solving ability, with the capacity to break down complex issues and provide creative, effective solutions.
• A self-motivated and independent approach, with a strong team-oriented mindset, willing to collaborate and contribute to the team's goals and objectives.

Responsibilities

As a Customer Success Manager at blithequark, your key responsibilities will include:

• Serving as the primary point of contact for clients and select partners, managing relationships and the end-to-end journey from client onboarding to deployment, ensuring high satisfaction with our services.
• Guiding clients through our solutions, ensuring a seamless go-to-market experience with a focus on founder success, and building strong relationships with clients, especially founders, to understand their goals, challenges, and business needs.
• Overseeing multiple client accounts, ensuring projects are delivered on time, meet expectations, and identifying opportunities for growth and expansion.
• Collaborating with growth and product teams to resolve client issues, contribute to product enhancements, and ensure that client feedback is integrated into our product roadmap.
• Ensuring fast response times and effective solutions for client and partner inquiries or technical challenges, and working closely with the Technical Project Manager and Engineering teams to plan and execute delivery commitments.
• Properly structuring, executing, and maintaining the Customer Success Strategy and Framework in collaboration with the VP of Growth, and conducting regular check-ins, quarterly business reviews (QBRs), and performance assessments with clients and partners.
• Outreaching to all self-service sign-up clients to identify potential opportunities to support and drive client success, and curating, owning, and analyzing client data and metrics to provide actionable insights and drive client success.
• Staying updated on Web3 and blockchain trends, offering informed solutions and strategic recommendations to clients, and identifying upsell and cross-sell/deployment opportunities, recommending additional services that align with the clients' needs.

Nice to Haves

While not required, the following experiences and skills are highly desirable:

• Experience in solution sales or technical product sales, with a proven ability to understand complex technical products and communicate their value to clients.
• Background in Partnership Account Management or Reseller Channel Management, with experience in managing partner relationships and driving mutual growth.
• Previous experience in an L1 or L2 blockchain company (Tier 1 or Tier 2 Web3 infrastructure companies) or a centralized exchange, with a deep understanding of the blockchain ecosystem and its challenges.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Manager, you will have the opportunity to:

• Develop a deep understanding of Web3 technologies and blockchain solutions, staying at the forefront of industry trends and advancements.
• Expand your professional network, working with a diverse range of clients, partners, and internal teams.
• Contribute to the development of our customer success strategy and framework, shaping the future of our client relationships and success metrics.
• Participate in training and development programs, designed to enhance your skills and knowledge in customer success, sales, and product management.

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic, supportive, and inclusive work environment. Our company culture is built on the values of extreme ownership, excellence, authenticity, merit, and efficiency. We believe in fostering a culture of transparency, honesty, and open communication, where every team member feels valued, respected, and empowered to contribute to our mission.

Compensation, Perks, and Benefits

We offer a competitive compensation package, designed to attract and retain top talent in the industry. Our perks and benefits include:

• A comprehensive health insurance plan, designed to support the well-being of our team members and their families.
• A generous retirement savings plan, helping our team members plan for their future.
• A flexible work arrangement, including remote work options, to support work-life balance and productivity.
• Access to cutting-edge technologies and tools, designed to enhance our work and stay at the forefront of industry trends.
• Opportunities for professional growth and development, including training, mentorship, and education programs.

Conclusion

If you are a motivated, results-driven professional, passionate about Web3 technologies and blockchain solutions, we encourage you to apply for the Customer Success Manager role at blithequark. Join our dedicated team of blockchain industry professionals and contribute to the growth and success of our clients and partners. Apply today and take the first step towards an exciting and rewarding career in the blockchain industry!