Experienced Customer Onboarding Specialist – Early Education Technology Implementation and Customer Success

Introduction to blithequark

At blithequark, we believe that early education is the foundation upon which future success is built. It is the key to unlocking a child's full potential and has a lasting impact on their social, emotional, and economic well-being. Our vision is to revolutionize the early education sector by providing innovative solutions that empower teachers, engage parents, and support the businesses that make up the backbone of this vital industry. As a trusted technology brand in early education globally, we are committed to making a positive difference in the lives of millions of children, families, and educators.

Our Mission and Opportunity

blithequark is dedicated to enabling high-quality early education for every child by giving teachers more time to focus on what matters most – their students. We achieve this by developing cutting-edge technology that streamlines administrative tasks, fosters meaningful parent-teacher communication, and provides valuable insights that inform instruction. Our goal is to make a lasting impact on the $175 billion early education market and create a brighter future for generations to come.

Our Team

At blithequark, we pride ourselves on being a fully remote team with a diverse group of talented individuals from every time zone in the US. Our team members are passionate, customer-focused, and committed to making a difference in the lives of others. We celebrate diversity in all its forms and believe that it is essential to creating a workplace where everyone can thrive. Our exceptional investor group includes some of the most renowned names in the industry, and we are proud to be backed by their support and expertise.

Who You Are

We are seeking a highly motivated and experienced Customer Onboarding Specialist to join our dynamic team. As a key member of our customer success team, you will play a vital role in supporting and training our customers to ensure a seamless implementation of our technology at their childcare centers. To be successful in this role, you must possess excellent communication and customer service skills, with the ability to motivate customers to adopt our platform quickly and address any objections or concerns they may have.

Key Responsibilities

• Assist customers in learning and adopting our technology platform for their center, providing personalized support and training to ensure a successful onboarding experience.
• Own a portfolio of 100+ accounts throughout the 4-12 week onboarding process, prioritizing accounts and taking strategic actions to complete the implementation process.
• Engage effectively with customers, resolving concerns in a professional and persuasive manner, and communicating the value proposition of our platform to instill confidence in its positive impact on their operations.
• Use strong critical thinking and troubleshooting abilities to correctly identify, investigate, and resolve customers' technical or usage issues, serving as an expert on our technology platform for customers and other cross-functional teams.
• Collaborate across teams, including Sales and Support, to ensure a smooth customer experience at all stages of the customer journey, participating in ongoing training to develop product and onboarding skills.

Qualifications, Skills, and Abilities

• 2+ years of customer success, sales, and/or account management experience, with a proven track record in onboarding new customers preferred.
• Familiarity with managing a high-volume workflow, with the ability to prioritize tasks effectively to achieve monthly objectives.
• Ability to create urgency and motivate customers to launch a product as soon as possible, addressing customer objections and creating a path forward.
• Excellent collaboration and communication skills, with the ability to work effectively with internal stakeholders to resolve customer concerns.
• Strong prioritization and time management skills, with the ability to handle time-sensitive and detail-oriented tasks efficiently to consistently meet deadlines.
• Exceptional phone and written English communication skills, with bilingual written and verbal communication ability (specifically Spanish) a plus.
• Exceptional attention to detail, ensuring all client interactions are handled meticulously, with patience and empathy when teaching customers and handling tricky customer situations.
• Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly, with proficiency in utilizing remote communication technologies, including Slack, Google Suite, and Zoom.
• Proficient in utilizing CRM tools, with a preference for experience with Salesforce software.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Onboarding Specialist, you will have access to ongoing training and professional development opportunities, including product training, sales and customer success skills development, and leadership training. You will also have the opportunity to work with a talented and diverse team, collaborate with cross-functional teams, and contribute to the development of innovative solutions that are making a real difference in the lives of children and families.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to contribute their best work. We offer a flexible and remote work arrangement, with a range of benefits and perks designed to support your well-being and success. Our team is passionate, talented, and committed to making a difference, and we are looking for like-minded individuals to join our mission.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and success. These include, but are not limited to, health insurance, retirement savings, paid time off, and professional development opportunities. We also offer a range of benefits and perks, including flexible working hours, remote work arrangements, and access to the latest technology and tools.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Onboarding Specialist at blithequark, you will have the chance to make a real difference in the lives of children and families, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic team and contribute to the success of our mission. Apply now to become a part of our team and help us shape the future of early education.