Experienced Customer Service Representative for Remote Position - Delivering Exceptional Support in the Food Service Industry

Introduction to blithequark

blithequark is a leading IT consulting firm that leverages modern technologies to support a diverse range of industries, including the food service sector. Our commitment to innovation and customer satisfaction has enabled us to establish a strong presence in the market. We are now seeking a highly skilled and dedicated Customer Service Representative to join our remote team, providing top-notch support to our clients, sales teams, and field partners.

Job Overview

The Customer Service Representative will play a vital role in blithequark's Contact Center for Foodservice success, handling service and delivery inquiries, resolving concerns, and establishing Gold Standard business relationships with our clients. This is a fully remote position, offering the opportunity to work from the comfort of your own home, as long as you are based in the United States.

Key Responsibilities

• Provide exceptional sales and sales support interactions with customers and sales associates via phone, email, and teams chat, addressing general inquiries, feedback, incidents, and order management.
• Utilize computerized systems for tracking, information gathering, and troubleshooting to resolve customer issues efficiently.
• Answer basic questions, resolve basic problems, and document issues, identifying and taking appropriate actions to resolve inquiries related to order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications.
• Actively redirect incoming callers to self-service options and perform proactive outbound follow-up communications as necessary.
• Process orders and other related voice and non-voice tasks as needed to meet client needs, ensuring timely and effective resolution of customer inquiries.

Essential Qualifications

• A High School Diploma or equivalent is required, demonstrating a strong foundation in education and a commitment to learning.
• At least 2 years of customer service experience, preferably in a call center environment, with a proven track record of delivering exceptional customer support.
• Previous experience in the foodservice or foodservice distribution industry is preferred, although not required, as we are willing to train the right candidate.
• A self-starter with excellent customer service skills, able to work independently and as part of a team, with a strong focus on resolving routine problems and questions.
• Ability to select and apply standard policies and procedures, with excellent oral and written communication skills, including good vocabulary, proper grammar, and the ability to compose routine written communications independently.

Preferred Qualifications

• Previous call center experience, with a strong understanding of call center operations and customer service principles.
• Experience working in the foodservice or foodservice distribution industry, with a deep understanding of the sector and its unique challenges.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies quickly.

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales teams, and field partners.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues efficiently and effectively.
• Ability to work in a fast-paced team environment, with a strong focus on teamwork, collaboration, and mutual support.
• Strong attention to detail, with the ability to prioritize tasks, manage time effectively, and meet deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, offering a range of training and development opportunities to help you build your skills and advance your career. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals, learn from experienced colleagues, and develop your expertise in the food service industry.

Work Environment and Company Culture

blithequark is a dynamic and innovative company, with a strong focus on customer satisfaction, teamwork, and collaboration. We offer a supportive and inclusive work environment, with a range of benefits and perks to help you achieve a healthy work-life balance. As a remote employee, you will have the flexibility to work from home, with the opportunity to connect with colleagues and clients through virtual meetings and collaboration tools.

Requirements for Working from Home

• A private and secure space to work uninterrupted by others in the home, with a reliable internet connection and a CAT 7 Ethernet cord or higher (WiFi connections are not allowed).
• All equipment needed for the job will be provided by blithequark, although you will be responsible for providing your own Ethernet cord.

Compensation, Perks, and Benefits

blithequark offers a competitive hourly rate of $14.50 per hour, with the opportunity to participate in our discretionary annual incentive program, based on performance and subject to the terms of our applicable plans. We also offer a range of benefits, including:

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term and Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and building strong relationships, we encourage you to apply for this exciting opportunity to join blithequark's remote team as a Customer Service Representative. With a competitive salary, comprehensive benefits, and a supportive work environment, this is an ideal role for anyone looking to advance their career in customer service and make a real difference in the food service industry.

Don't miss out on this opportunity to join a dynamic and innovative company, with a strong focus on customer satisfaction and employee growth. Apply now to become a part of the blithequark team and take the first step towards a rewarding and challenging career in customer service.