Lead Data Analyst, Customer Experience – Remote Opportunity for Advanced Data Science and Leadership Expertise

Introduction to blithequark

At blithequark, we pride ourselves on being a trusted partner to many of the world's leading brands, serving consumer and business customers across multiple industries. As a global leader in our field, we are committed to protecting people, enhancing lives, and preserving the planet. Our legacy of excellence is built on a foundation of innovation, customer satisfaction, and a relentless pursuit of improvement. We are now seeking an experienced Lead Data Analyst, Customer Experience to join our team and drive the development of cutting-edge data solutions that will elevate our customer experience to new heights.

About the Role

The Lead Data Analyst, Customer Experience will play a pivotal role in leading the development and maintenance of solutions related to end-to-end customer experience data. This includes analytical reporting, business trends and correlations, and predictive modeling to assist with prioritization and optimization of business initiatives. The successful candidate will have a strong background in data science, advanced knowledge of statistical and analytical model development, and excellent leadership and communication skills. As a key member of our team, you will be responsible for technical design, process design, and partnership with data architecture teams to ensure data quality and governance across shared systems and applications.

Key Performance Indicators

• Quality measure of data science solutions
• Accuracy measure of predictions
• Average time from requirements to recommendations
• Measure of insights generated per month
• Efficiency gained or business value created through recommendations derived from data science analysis/modelling

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
• Ensure data quality and integrity
• Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders, and other department heads
• Conceive of, develop, plan, and prioritize data projects in partnership with Cx leadership
• Build analytic systems and predictive models to support ongoing and future data needs
• Test and evaluate performance of recommended solutions, quantify outcomes, and manage tuning cycle for ongoing improvement to systems and models
• Experiment with new models and techniques to ensure our solutions grow with us
• Align all data projects with organization goals
• Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
• Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modeling perspective, and perform initial exploratory data analysis to assess business value
• Ensure model implementations conform to regulatory requirements and produce clear documentation to support
• Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
• Undertake personal development to ensure up-to-date skills and knowledge

Required Experience and Qualifications

The successful candidate will have:

• Seven (7) years of relevant experience in data science or related analytical field
• Advanced knowledge of statistical / data mining methods and application
• Advanced knowledge of statistical and analytical model development
• Advanced knowledge of data modeling techniques and tools; R, Python, SAS, etc.
• Advanced knowledge of visualization tools like PowerBI, Tableau, Quik, etc.
• Master’s Degree in Computational Mathematics, Statistics, or related field
• Certified specialist in predictive analytics or other data science-related certifications

Required Leadership Traits and Characteristics

The ideal candidate will possess:

• Strong project management, collaboration, and communication skills
• Ability to apply logic and reasoning to identify/implement solutions to complex business problems
• Business and financial acumen
• Curiosity and drive to learn and keep up with market trends and innovations
• Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
• Able to adapt and be flexible in a complex transformational environment
• Clearly and confidently convey information to a wide audience
• Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
• Establish and maintain a high level of trust and credibility

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Lead Data Analyst, Customer Experience, you will have access to:

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Opportunities to work on complex and challenging projects
• Collaboration with experienced professionals in the field
• Professional and personal growth opportunities

Work Environment and Company Culture

At blithequark, we prioritize a culture of innovation, customer satisfaction, and employee well-being. Our work environment is dynamic, supportive, and inclusive, with a focus on:

• Health and wellness initiatives
• Work-life balance
• Flexible working arrangements
• Recognition and reward for outstanding performance
• Opportunities for professional growth and development
• A company mindset that prioritizes health, safety, and flexibility

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary
• Performance incentives
• Comprehensive health benefits, including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days, sick days, and company-paid holidays
• A range of other benefits and perks

Conclusion

If you are a motivated and experienced data science professional looking for a new challenge, we encourage you to apply for the Lead Data Analyst, Customer Experience role at blithequark. As a member of our team, you will have the opportunity to make a real impact on our business and our customers, while developing your skills and advancing your career. Don’t miss out on this exciting opportunity to join a world-class team and take your career to the next level. Apply now to become a part of the blithequark family and start shaping the future of customer experience.