Remote jobs hiring immediately

<b>Remote Customer Service Representative</b> Shift One is currently looking for several Customer Service Representatives on first shift. We at Shift One are a job marketplace connecting frontline professionals directly to employers for contract and permanent opportunities. We are focused on making frontline work better one job at a time - for our professionals, for customers, and for partnered employers. This is an exciting opportunity with growth potential! <b>Available shifts:</b> <ul> <li>Schedule A is Monday to Friday, 7:30 AM to 4:00 PM</li> <li>Schedule B is Monday to Friday, 9:30 AM to 6:00 PM</li> <li>Schedule C is Sunday to Thursday, 8:30 AM to 5:00 PM</li> </ul> <b>Responsibilities of the Customer Service Representative</b> <ul> <li>Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer</li> <li>Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity</li> <li>Selling services to consumers who call customer service. De-escalate situations involving customers, offering patient assistance and support</li> <li>Call clients and customers to inform them about the company’s new products, services and policies</li> <li>Guide callers through troubleshooting, navigating the company site or using the products or services</li> <li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li> <li>Collaborate with other call center professionals to improve customer service</li> <li>Help to train new employees and inform them about the company’s customer management policies</li> <li>Prepare call performance reports. Manage call performance</li> <li>Maintain database by entering information on every call</li> </ul> <b>Requirements of the Customer Service Representative</b> <ul> <li>Strong communication, both written and verbal</li> <li>Great active listening skills</li> <li>Exceptional interpersonal and rapport building skills</li> <li>A patient and empathetic attitude</li> <li>Strong time management and organizational skills</li> <li>Adaptability and flexibility. Comfortable working in fast-paced environments</li> <li>Troubleshooting skills, either basic or advanced, depending on the role and industry</li> <li>Computer literacy. Phone skills, including familiarity with complex or multi-line phone systems</li> <li>Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area</li> <li>Ability to speak multiple languages, especially those common among callers</li> </ul> <b>Compensation for the Customer Service Representative</b> <ul> <li>Starting base pay is $16.00 to 18.00 / hr., depending on schedule & role</li> <li>Overtime is also available</li> <li>Weekly pay</li> <li>Paid Time Off (start accruing time immediately)</li> <li>7 Paid Federal Holidays and 1 Floating Holiday</li> <li>Health, Vision and Dental Insurances (coverage starts on Day 1!)</li> <li>Apply today!</li> </ul> Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: <ul> <li>Dental insurance</li> <li>Health insurance</li> <li>Paid time off</li> <li>Paid training</li> <li>Vision insurance</li> <li>Work from home</li> </ul> Schedule: <ul> <li>10 hour shift</li> <li>8 hour shift</li> <li>Day shift</li> <li>Monday to Friday</li> <li>Overtime</li> </ul> Apply Job!