(Online Remote Jobs) Walmart Customer Service Work From Home $17H
Join our dynamic team as a Customer Service Representative, where you'll have the opportunity to work from the comfort of your home. As a key player in our customer service department, you'll be responsible for providing excellent support to Walmart customers, addressing inquiries, resolving issues, and ensuring a positive overall experience.
<strong>What You Will Do:</strong>
<ol>
<li>Respond promptly and professionally to customer inquiries through various communication channels.</li>
<li>Assist customers in navigating Walmart's online platform and provide guidance on product selection, orders, and account management.</li>
<li>Resolve customer issues and concerns effectively, ensuring a high level of customer satisfaction.</li>
<li>Collaborate with internal teams to escalate and resolve complex problems.</li>
<li>Keep accurate records of customer interactions, transactions, comments, and complaints.</li>
</ol>
<strong>Responsibilities:</strong>
<ol>
<li>Handle a high volume of customer inquiries with a positive and solution-oriented approach.</li>
<li>Adhere to Walmart's policies and procedures while delivering exceptional customer service.</li>
<li>Stay updated on product knowledge, promotions, and policies to provide accurate information to customers.</li>
<li>Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
<li>Collaborate with team members and contribute to a positive and collaborative work environment.</li>
</ol>
<strong>Requirements:</strong>
<ol>
<li>High school diploma or equivalent.</li>
<li>Proven customer service experience, preferably in a remote or online setting.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Ability to navigate online platforms and troubleshoot technical issues.</li>
<li>Flexibility to work varying shifts, including weekends and holidays.</li>
<li>Familiarity with Walmart's products, services, and online platform is a plus.</li>
</ol>
<strong>Conditions:</strong>
<ol>
<li>Remote position, requiring a stable internet connection.</li>
<li>Must have a quiet and dedicated workspace.</li>
<li>Equipment, including a computer and headset, will be provided.</li>
<li>Training will be conducted online.</li>
</ol>
<strong>Benefits:</strong>
<ol>
<li>Competitive hourly wage of $17.</li>
<li>Flexible work hours.</li>
<li>Opportunities for career advancement.</li>
<li>Employee discounts on Walmart products.</li>
<li>Comprehensive training and ongoing support.</li>
</ol>
If you're passionate about customer service and enjoy working remotely, apply now to be part of our Walmart Customer Service team!
Apply Job!